Tailor-made Skincare at the Touch of a Button – How to use FOREO LUNA fofo!

May 23, 2018 • Look Good / Skincare


When it comes to skincare, one approach most certainly doesn’t fit all. The skin we’re in is affected as much by genetic factors as it is external ones – humidity, sun exposure and pollution, for example. Throw into the mix things like diet and exercise and very quickly, standardized skincare fixes suddenly seem, well,
substandard.

The just-released “FOREO For You” app is set to change all that, with personalized cleansing routines tailored to individuals’ specific skin needs. The app pairs with state-of-the-art facial brush, LUNA fofo, for the most advanced smart beauty coach, available 24/7 – anywhere you need it!

Even better, we’ve partnered with FabFitFun ahead of the Global Launch to make sure the Summerbox subscribers get to try LUNA fofo before anyone else!

Already received yours? Read on to discover how to start enjoying cleaner, healthier skin, all at the touch of a button. But before all that, here’s everything you need to know about this game-changing innovation.

What the fofo?!

LUNA fofo is an enhanced silicone facial brush, with a two-zone cleansing surface for every skin type. Its finer touch-points are ideal for larger areas like the cheeks and forehead, while thicker touch points target oil-prone areas like the T-zone and chin for a deep and precise clean.

Setting LUNA fofo apart are those two gold plates on the device’s reverse side. They’re state-of-the-art skin sensors, engineered to measure everything from hydration levels to skin type. A sophisticated algorithm then processes this feedback to reveal skin’s vital stats via the FOREO For You app, as well as deliver personalized tips and tricks for optimal skin health.

Based on this information, LUNA fofo automatically creates a customized program of T-Sonic pulsations that syncs direct to your device. What that means is that you’re not just cleaning your face with any skincare routine – LUNA fofo has developed a bespoke approach that’s perfectly optimized for you!

Fully waterproof, powered by two replaceable AAA batteries, and made from ultra-hygienic silicone, LUNA fofo is poised to change everything – so read on to discover how to get the most out of yours! 

Getting Started

Say Hello to Your Smart Skin Care Coach!

1. Download the FOREO For You App

  • Download the free “FOREO For You” app for Android via Google Play; or for iOS via the App Store and set up your skin profile.  The app will invite you to create an account, and ask a series of questions to learn more about your skin.

2. Sync your LUNA fofo to the App

  • Hold the “ON” button for 3 seconds until it starts blinking. Then give it a couple of seconds to connect to the app.

3. Analyze Your Skin   

  • Remove all make-up and wash your face before you analyze your skin. The app will prompt you to analyze each section of your face with two sensors on the back of your LUNA fofo. Afterwards, the app will give you a detailed skin profile including your starting skin type, skin age and more.

4. Cleanse Your Face

  • Lightly dampen your face and apply cleanser to the skin or directly to the LUNA fofo. Use the LUNA fofo in circular motions and a vibration will prompt you to move to the next section of your face. It automatically turns off when the routine is complete!

5. Update Personal Routine

  • Most of you will see an immediate difference to the look and feel of your skin within a few days. Please repeat Analyze to update your cleansing routine at least twice in the 7 days after using LUNA fofo.

Programmed to YOU!

Every time you turn on LUNA fofo (even without the app) it will remember your last personalized routine, but it’s vital to keep this up-to-date for best results.

As you skin’s look and feel improves over time, check in on the app and use the ‘Analyze’ function once per week to keep your routine up-to-date. Likewise, if you change climate, or experience increased dryness or moisture, consult your LUNA fofo to find out what’s going on.

Foreo, Luna, FOREO, fofo, LUNA

Pretty amazing, right? The great thing about an app-connected cleanser is that our crack team of designers and developers can keep dropping updates and improvements, ensuring your routine is always tailored to be just right for
you. This is a huge step forward for personalized skincare and it’s just going to get better – watch as the experience develops over the summer!

Get in Touch!

We can’t wait for everyone to get their hands on LUNA fofo and the “FOREO For You” app in the coming weeks, and really believe this exciting development is going to change skincare for good! In the meantime, if you have any questions, comments or suggestions, email customercare@foreo.com – and don’t forget to follow us on Instagram for all the latest updates!

 


299 responses to “Tailor-made Skincare at the Touch of a Button – How to use FOREO LUNA fofo!”

  1. Carla says:

    I have been a FFF Member for about 18 months, (the Summer 2018 Box will be my 6th or 7th Box), and I am BEYOND THRILLED that we get to try the ‘Foreo’ Luna Fofo before anything be else!!
    I ADORE my ‘Foreo’ Luna 2 & just can’t say enough about it. It’s such an amazing product and has changed my skin in unbelievably amazing ways.
    I am SO excited to get the new Luna Fofo – the fact that there’s an app & our skincare can be customized to our personal issues and needs is incredible.
    I just really wanted to thank ‘Foreo’ & ‘FabFitFun’ for this unbelievably generous item. Yes, I know we pay for the subscription and FFF always has fabulous products in our boxes, the value of which always exceed what we pay. However, this is such an exciting, incredible, amazing, inclusion and as I’ve already said I’m EXCITED AF to get and use this product!!
    Thank you again. I truly, truly appreciate this & the effort & thought that so clearly go into the selection of each seasons products. I am a Member & fan for life!!

  2. ma says:

    very good

  3. 丁燕飞 says:

    good

  4. 孙建美 says:

    非常好用,谢谢,有点看不懂英文。

  5. Madeline says:

    Just got mine today in my FabFitFun box…used it once and I am hooked! It made such an incredible difference. Not to mention I get facials once a month and take great care of my skin. Can’t wait for the app to launch!!!

  6. Erin Holt says:

    I got my Fit Fab Fun box and there was no charger with it

  7. Michele Hood says:

    Thank you FabFitFun for bringing us this new tool! Can’t wait for the app launch!

  8. Bridget says:

    Can I submerge the Luna Fofo to rinse/clean it. I couldn’t find cleaning instructions.

  9. Liz says:

    Mine Foreo came with no charge. I changed the batteries and was only able to use it once. 🙁

  10. Brenda says:

    I received this in my FabFitFun box. What is the disk for that also came in the package? It is a flat disk that is black on the back. It has the words “scratch, grattez, rasca” on the front. I’m not sure what to use this for. Can you help?

  11. Peggy says:

    I can’t figure out what the extra pad is for. Any ideas?

  12. Kate says:

    Can the batteries be replaced or is the fofo disposable?

  13. Missy maag says:

    What is the small rubber pad used for that came with the Luna Fofo?

  14. Cierra Leathery says:

    I’m just a little confused about the app. I received mine in Fabfitfun and I’ve already downloaded and connected it to the app. Is there a new app coming out? And what will the new app do that the old one doesn’t?

    • katiesteadman says:

      Hi Cierra, yes! The beta version of the LUNA fofo app was specially released to FFF members ahead of the official launch on June 4th.

  15. Rebecca says:

    Can the batteries be replaced? So it works longer than 100 uses like some other smaller foreos?

    • katiesteadman says:

      Yes! LUNA fofo comes with 2 AAA batteries, which will last up to 400 uses before needing to be replaced.

  16. Lala says:

    Hi. What is the little circle that came with my Fofo? It looks magnetic and says “scratch” on it.

  17. Jen Vice says:

    I got my Luna Fofo in my FabFitFun box but it wont let me register it online under my Foreo user profile =(

  18. Carol says:

    Just got mine. Excited to try it. What is the little pad that says “scratch” for?

  19. Beth says:

    What is the small round disc for that comes with it?

    • katiesteadman says:

      The pink & black magnetic scratch card is your certificate of authenticity! Scratch to reveal your LUNA fofo verification code.

  20. Christine Selden says:

    I got mine today, but it will not turn on. Is this defective?

  21. Mitch says:

    The paperwork for the Luna is way to small to read. Is there instructions how the dark pink/black disc interacts with the device

  22. ariana says:

    hi i’m trying to pair my LUNA to my cell but it keeps telling me to put a 4 PIN number and i can’t pair where did i go wrong?

    • katiesteadman says:

      Hi Ariana, thanks for reaching out and sorry to hear you’re having trouble. Have you checked your app updates to make sure you have the latest version downloaded? We’re still trying to work out a few kinks on the beta version released to FFF members ahead of the official launch on June 4th.

  23. Kelly says:

    I just received my Luna and am so excited to use it. One question; what is the rubber pad thing that came with it for?

  24. Quincey says:

    This has to be my favorite FFF box treat! I am so excited for the ap launch so I can get started with my facial future. Thank you Foreo and FFF!!

  25. Brandy Curry says:

    Can’t wait to try with the app! But what is the magnetic pad for?

  26. Patricia says:

    Just received this little gem today in my FFF box. I had to try it right away, and love the way it feels on my skin. I’m anxious to see what the app has to offer, and to see if I notice a difference in my skin. In the meantime, though, it feels amazing!

  27. Jennifer Card says:

    I’ve tried everything and am following the instructions when attempting to analyze my skin, but it’s not working! I put the sensors on the various parts of my faceike the app says, but it’s like it isn’t recognizing that the sensors are on my face. It reads my cheeks, then gets hung up on my forehead and won’t analyze it. Help!!

    • katiesteadman says:

      Hey Jennifer! Sorry to hear you’re having some trouble. The app released to FFF members is a beta version, so we’re still working on a few things. Make sure you have the latest version of FOREO For You downloaded, as we’ve just fixed a few bugs.

  28. MGoel says:

    What is the little rubber disk (w/ the sticker that says ‘scratch’) that comes with the Fofo?

  29. Alexandra says:

    Hey there! Trying my Luna Fofo today! The included instructions mention that all devices come with a usb charger, but none was included – how can I obtain one? Not crazy about batteries since they leak if not changed in time. It’s also asking for a pin to connect to my Bluetooth – will I receive a pin when the app launches?

    • katiesteadman says:

      Hey Alexandra! LUNA fofo does not need a USB charger – it is powered by 2 AAA batteries. As for the app, check your updates and download the latest version 🙂

  30. Danielle says:

    Just got my new Luna absolutely love it downloaded the app already but how do you actually connect the device ? Like I’ve hit the button to where it’s blinking but then how do you connect it to your phone app?

    • katiesteadman says:

      Hi Danielle! Make sure you’ve got the latest version of the FOREO For You app downloaded. When you open it, you’ll arrive to the home screen. At the bottom, you’ll see a button that says ‘Connect’ – click it, and then you can follow the instructions to pair your LUNA fofo. Hope that helps!

  31. Katharine says:

    My box arrived yesterday and I used it for the first time this morning. I’m 70 and take good care of my skin and even my husband noticed and commented on the softness and glow and I’m excited about the app as well!

  32. Tahnee says:

    I have watched tutorials on how to use and I still can’t get it to get past the right cheek on the analyzing part. How long does it have to be on one spot to analyze?

    • katiesteadman says:

      Hi Tahnee, it only takes a few seconds for LUNA fofo to analyze one zone. Watch the screen, the app will prompt you to ‘Remove LUNA fofo from skin.’ before going on to the next zone. If that still doesn’t work, check to make sure you have the latest version of the app downloaded. We are still working out a few kinks in the beta version released to FFF members ahead of the June 4th launch, so hang in there!

  33. Cassie says:

    Can the Luna Fofo support multiple user profiles?

    • FOREO says:

      Hello Cassie! 1 Luna Fofo can be used from different user profiles (different applications on different phones). However, it is necessary to analyse the skin type each time a different customer uses it.

  34. Jessica Shumate says:

    How does my FOFO work?

    • katiesteadman says:

      Hi Jessica 🙂 Using LUNA fofo is super easy – the FOREO app will walk you through everything step-by-step, don’t worry! Instructions for how to use are also in the article above.

  35. Jennifer says:

    What is the little pad that came with it for? I can see it has adhesive on the back. What do I do with it? Trying mine out tonight! Thanks, FFF.

  36. Sherri Colombo says:

    Instructions are very vague, I looked for a charger also. Mine wouldn’t turn on and had to check the batteries and fiddle with it a bit. What is the pink round textured disc with the bar code for? Confused a little. Thx

    • katiesteadman says:

      Hi Sherri, sorry for the confusion. LUNA fofo doesn’t require a charger, as it’s powered by 2 AAA batteries. The pink disc included is a verification code for your LUNA fofo, which you can use to register the device here: https://www.foreo.com/support

  37. Jenni says:

    Hi,

    I just received my LUNA FOFO! I can’t wait to use it, I do have a couple of questions, does it need to be charged if so how do you charge it?? It didn’t come with any type of wires or anything. Also, it did come with this little round flat piece in the case, not sure what that is used for?

    • katiesteadman says:

      No, it doesn’t need a charger 🙂 There are already 2 AAA batteries inside that will last up to 400 uses. The little round flat piece is like a certificate of authenticity – it has a verification code, which you can use to register your device & claim a special gift from FOREO here: https://www.foreo.com/support

  38. Kelly says:

    Excited to try this! Just got it in my FabFitFun box. What is the smaller piece with the magnet on it that shows the number? Just to put on the fridge or something? Also, the other side with the two metal spots for eyes on the main one, are we supposed to use that too for something?

    • katiesteadman says:

      Hi Kelly, the magnetic scratch card contains the verification code for your LUNA fofo – you can register your device here https://www.foreo.com/support

      The two metal pins are actually the skin sensors you’ll use to analyze your skin with the app!

  39. Lily Dias says:

    Just received mine from fabfitfun! I love that we get to be part of the product launch. One suggestion however: please include a quick “getting started” guide in the package. I had a hard time finding the app (searching foreo was easy but the photo examples & description made me question whether it was the right one), and I have no clue what to do with the scratch off magnet(?) that came in the package. I don’t know what the number means – is it my serial number? Some sort of secret code? I just don’t know.

    I’ve also had quite a few issues with the app (though restarting it helped); I’m hoping it’s only because the launch isn’t official yet and there’ll be some big improvements coming soon! For example I analyzed my skin and saved the info to my profile – but now I can’t access the results anymore (I only see the water droplets on the face, not the detailed description). My UFO and Register UFO Warranty lead to the same page, asking to connect (not what I expected for either page). Home goes to a different “connect” screen. I’m looking forward to seeing how these improve over the next few weeks!

    • katiesteadman says:

      Hi Lily, thanks for reaching out! So sorry to hear you’re having a bit of trouble. The scratch off magnet included in the box contains a verification code, which you can use to register your device and claim a gift from FOREO here: https://www.foreo.com/support

      We are still working out a few kinks in the beta version of the app released to FFF members before the official launch on June 4th, so hang in there! But a new update was just made available, so check to make sure you have the latest version 🙂 Once you arrive to the home screen, you can click ‘Connect’ and follow the instructions to pair either UFO or your LUNA fofo. Hope this helps!

  40. Jasmine says:

    There is not supposed to be a charger you just change the batteries at the bottom once it’s dead

  41. Maria says:

    I scratched off the strip to find my serial number, but when I tried to register it said the number was invalid.

  42. Moni says:

    My fofo only works once with brand new batteries, keeps turning off, and then won’t work again after 1 wash. Am I using it wrong?

    • katiesteadman says:

      Hi Moni, when turning LUNA fofo on, be sure to only press the button once. Holding it will put fofo into Bluetooth pairing mode.

  43. Francine says:

    Just got mine from my FFF Box also! On the back is two gold knobs?! What is that for?

    • katiesteadman says:

      Hi Francine! Those are two skin sensors that LUNA fofo uses to measure skin moisture levels – download the FOREO app for full accessibility.

  44. Jeanna says:

    Would’ve been great if it came with some instructions or even a description of what the heck it is?? Downloaded the app and it doesn’t work

    • FOREO says:

      Hi Jeanna, the Luna Fofo is not yet officially launched, same goes for the app. The app is still in the beta mode and it will be updated several times before it’s official launch, which is coming very soon. Therefore, the manual is being updated as well, and as soon as the Luna Fofo gets officially released, the official, full manual will come along with it.

  45. Susan says:

    Hello, I just received a black fofo. When registering it, I assume the color is midnight and the serial number is on the bottom of the product, starting with an “f”, however it doesn’t match the number on the pink magnetic pad. Which number do I use to register?

    • FOREO says:

      Hi Susan! This pink magnet is actually a scratch card. To revel the code, please just scratch the grey strip in the middle of the magnet 🙂 With this code you can register your device and receive a special discount. Just go to: http://www.foreo.com/support, enter your code and email address which you used to create your Foreo account. The device will be automatically registered in your Foreo account and you will receive the discount code for your next purchase. Hope this helps 🙂

  46. Annette says:

    Excited to go digital skin when the app starts! In the meantime, since it is waterproof, is it ok to use and store in the shower??

  47. channel alexander says:

    Thank you FFF for having this in this seasons box. It is June 1 and ive already downloaded and used the app. Its pretty cool, hope it gets more features.

  48. Sherri Colombo says:

    My device wont pair to my phones bluetooth, but my sisters device paired for her. Any advice? She was able to measure her skin ect and I’m a little jelly…help!

    • katiesteadman says:

      Hi Sherri, try closing and restarting the FOREO app. Double check that you have Bluetooth enabled on your phone, then click ‘Connect’ on the app home screen, and follow the instructions to pair your LUNA fofo.

  49. Shawna Woosley says:

    Just received mine love it already

  50. Kate says:

    I tried registering my device with the serial number on the little scratch off disc and it didn’t work. So I looked on the bottom of the device itself and those numbers worked (different than the disc numbers) so I’m super confused what the purpose of the disc is. Also when holding the device to my face to analyze my skin, should that be done with freshly washed skin? No makeup?

    • FOREO says:

      Hi Kate! There are actually two ways to register the product 🙂 One is by using the serial number from the bottom of the device and other is with the scratch card code from the pink magnet. With this code from pink magnet you receive a special discount after registering the device. Just go to: http://www.foreo.com/support, enter your code and email address which you used to create your Foreo account. The device will be automatically registered in your Foreo account and you will receive the discount code for your next purchase.

      About the Fofo device – yes, it is recommended to run the analyse on freshly washed skin, after removing the makeup 🙂

  51. Christiana says:

    Hi I see you keep saying the small pink disc with the magnetic back is what should be used to register the device but it did not work for me so I used the serial number on the bottom of the actual device and that registered it successfully. The serial numbers are different so is the pink pad supposed to register something else other than the actual device for warranty purposes?

    • FOREO says:

      Hi Christina! This pink magnet is actually a scratch card. To revel the code, just scratch the grey strip in the middle of the magnet 🙂 With this code you can register your device and receive a special discount. Just go to: http://www.foreo.com/support, enter your code and email address which you used to create your Foreo account. The device will be automatically registered in your Foreo account and you will receive the discount code for your next purchase.

  52. Kaitlin Panaccione says:

    I received mine in my FFF box and have tried to sync it to the app but it won’t work – tells me to leave it against my forehead for 30+ minutes and I’ve tried several times. Anything else I can do?

    • FOREO says:

      Hi Kaitlin! We are sorry to hear that you are experiencing issues with your Fofo device. Have you tried reinstalling the app, it should help, as the app is still in the beta mode and it’s going thru updates constantly. Also, make sure you are using the newest version of the software on your mobile 🙂

  53. Stacey Tabor says:

    What is the tiny little flat rubber matt that comes with the Fofo??

    • FOREO says:

      Hi Stacey! This pink magnet is actually a scratch card. To revel the code, please just scratch the grey strip in the middle of the magnet 🙂 With this code you can register your device and receive a special discount. Just go to: http://www.foreo.com/support, enter your code and email address which you used to create your Foreo account. The device will be automatically registered in your Foreo account and you will receive the discount code for your next purchase.

  54. Stacey Tabor says:

    What is the little rubber matt that comes with the Fofo??

    • FOREO says:

      Hi Stacey! This pink magnet is actually a scratch card. To revel the code, please just scratch the grey strip in the middle of the magnet 🙂 With this code you can register your device and receive a special discount. Just go to: http://www.foreo.com/support, enter your code and email address which you used to create your Foreo account. The device will be automatically registered in your Foreo account and you will receive the discount code for your next purchase.

  55. Rochelle says:

    can i use it to exfoliate

    • katiesteadman says:

      Hi Rochelle, LUNA fofo gently exfoliates while you cleanse with T-Sonic pulsations channeled through the silicone touchpoints.

  56. Lisa Therese Christianson says:

    I’m excited to use this little Luna fofo but while trying to register the unit, I scratched off the little circle, entered the number that appeared and the Foreo webpage said that my registration number is invalid. Also, after registering my email, etc., I could not log in, so I had to log in using Facebook. Will the customer service folks be able to get this all straightened out if I call them? Thanks.

  57. Meg says:

    2 days in and already in love with this! When will the product be for sale? I would love to get one for my mom!

  58. January Immer says:

    Absolutely love, love, love…this little fofo is amazing! As soon as it’s open I’m buying two more for my teen daughter and husband! App is great! I love that it switched things up for each section of my face, how cool!

  59. Cat says:

    The serial number on the disc didn’t work; I had to use the serial number on the actual FOFO device (the one beginning with the letter, ‘F’) to get it to register.

  60. Jessica Grynberg says:

    It won’t accept the serial # when I entered it to register it. Quintuple checked and it’s correct so not sure what to try next. Thanks

  61. Lindsey Darnell says:

    Same for me. There seems to be an issue with the latest app version.

    • FOREO says:

      Hi, Lindsey! The app is being constantly updated and the official version is set for release soon!
      In the meantime, if you have any issues, please contact us and we will be more than happy to assist you!

  62. Monica M says:

    I see from previous comments that the silicon disc is the authenticity card with serial number. I scratched off the sticker and have tried to register my device and it keeps saying invalid number. The example on registration page says starts with an F, however mine is all numerical. I tried entering with an F in front and still invalid. The F number I have is a sticker on the bottom of the actual device and that comes up invalid too. My device and authenticity disc are different colors, is that why? How do I get mine registered and find the correct serial number?

  63. Mike says:

    This is a dumb question, but how I change the batteries?

    • katiesteadman says:

      Hi Mike! No such thing as a dumb question 😉 On the bottom of LUNA fofo, there are two screws holding a white, flat panel in place. Remove those screws and the white panel, then you can replace the batteries before putting everything back into place. There are also illustrated, step-by-step instructions for this located on the packaging inlay under the device if you need.

  64. Candice says:

    How can I change sensitive skin to combo/dry?

    • katiesteadman says:

      Hi Candice – LUNA fofo will analyze your skin type in real time, based on the skin sensor readings. So need to worry about adjusting anything manually 🙂

  65. Amanda S. says:

    I have two questions. When I tried to register my Fofo with the number on the pink disk, it kept saying the serial number is invalid. So, I entered the number on the bottom of the Fofo and it took it. Will I have an issue with that later on since it doesn’t match the number on my pink disk magnet? Also, my Fofo will analyze my skin, but it won’t do anything once I hit cleanse and start. It just goes back to the cleanse screen like it is not getting a signal, but my other one starts to vibrate when I hit start. Is this a problem with the ap or the device?

    • FOREO says:

      Hi, Amanda!
      If your device is registered and visible under your user account, there is no need to worry, as everything is perfectly fine 🙂 you can register using either the scratch card number or the serial number from the bottom of the device, both are fine 🙂
      Regarding your second question, I would kindly suggest to try replacing the batteries, uninstalling the app, turning off your bluetooth and trying again – make sure to install the latest update of the app and to turn the bluetooth on before logging into the app 🙂

  66. Patty Burns says:

    I received a Forecourt in my Fab Fit Fun box and it is missing the charger. Who do I need to contact about getting one? I also need to register my Fofo

  67. Kim says:

    I can’t get mine to turn on and pair with Bluetooth. I’ve changed the batteries too and it still won’t work. Is there supposed to be a light that goes on to tell if it’s on?

    • katiesteadman says:

      Hi Kim, the indicator light is on the back of the device, inside the little cartoon camera 🙂

  68. Lauren says:

    Hello,

    Can you increase the speed of the LUNA fofo? If not, is that something the app customizes?

    • FOREO says:

      Hi, Lauren!
      The speed of the vibrations during the cleansing routine is automatic, and is based on your skin analysis.

  69. Lauren says:

    Hello,
    Can you manually increase the speed of the LUNA fofo through the app? If not, does the app automatically customize the speed for you?

  70. Melodie Fratt says:

    Question, how do you turn it off when you’re done using it?? I click it in the back to start it but not sure where to click it to make it turn off.

  71. Rachel says:

    I can not get mine to turn on. Tried multiple times with no luck. What am I doing wrong?

  72. HC says:

    Hi! I’m trying to register my product but your support page is giving an error.

  73. JoAnn says:

    Hi
    How do you change the batteries?

    • katiesteadman says:

      Hi JoAnn 🙂 On the bottom of the device, you’ll find two small screws holding the white battery cover in place. Remove the screws and the cover, replace the batteries, then put everything back in place.

  74. Katy says:

    I get an error when trying to download the Foreo for You app in the playstore and I didn’t receive any notification today for the app release via my registered email. How can I get the app?

    • michelle says:

      Hi Katy, the app is now available for Android and IOS, so you can go ahead and download it! It’s called “Foreo for you” 🙂

    • michelle says:

      Hi Katy! The app is available one for Android and IOS, so you can go ahead and download it! Just search “Foreo for you” 🙂

  75. Ingrid says:

    No idea how much this thing retails for but what a gimmick!. Any statistics to go along with these baseless claims? Another FFF loser.

    • michelle says:

      Hi Ingrid, thank you for your honest feedback and we are sorry to hear you feel this way about the product. In case you have any questions regarding Luna Fofo or research around the claims, please contact us on customercare-usa@foreo.com, we will be more then happy to answer all your of your questions!

  76. Katie says:

    Hi! I just got mine today but I was wondering because each 15 seconds it pauses and changes. Is it just changing the tone of the vibration or is the actual vibration changing? Because it would be weird to have it clean each cheek on a different level of vibration so maybe I’m following the directions wrong or it just makes a different pitched tone each 15 seconds? Thanks!

    • michelle says:

      Hi Katie, the intensities of the vibration are adjusted due to the results of skin analyses and based on the information it gathers while scanning, it vibrates on different level according to the need of each part of your face.

  77. Nicole says:

    How come I can’t find the app!? Am I just missing it?? I have an iPhone!

    • katiesteadman says:

      Hey Nicole! The app is available on the App Store and Google Play – search ‘FOREO For You’ 🙂

    • michelle says:

      Hi Nicole! The app is available one for Android and IOS, so you can go ahead and download it! Just search “Foreo for you”

  78. Meghan says:

    I am so excited to use mine but I can’t find the app! Help!!!?

    • michelle says:

      Hi Meghan! The app is available one for Android and IOS, so you can go ahead and download it! Just search “Foreo for you”

  79. Michelle says:

    I’ve been waiting for the app to update today since it’s june 4th, but it looks the same and is mostly featuring the UFO sand not the fofo – when will that be updated??

    • michelle says:

      Hi Michelle! The app is available now for both Android and IOS, so you can go ahead and download it! Just search “Foreo for you”

  80. Jamie says:

    I cant find the app on the apple app store was the launch delayed?

    • michelle says:

      Hi Jamie! The app is now available for both Android and IOS, so you can go ahead and download it! Just search “Foreo for you”

  81. Gertie says:

    I opened my luna fofo last night, synced it with the app and it worked perfectly. Today opened the app and held the button for 3 seconds for the device to sync but the light on the device didn’t blink and started running. I tried stopping anc trying again several times but the device would not sync. Who can I contact regarding these issues?

  82. Abby says:

    I was able to successfully analyze my skin, however when I click start to cleans, the device does not start. I can not manually start the device either. I can only turn the device on to clean when it is not connected to the app.

    On another note – completely agree with having better “Get started” instructions. It was also very confusing given that the small Instruction sheet included referenced a charger and there was no reference to the magnet with the verification code.

    • FOREO says:

      Hi, Abby! Please note that the application is still in the beta mode, therefore, you can sometimes experiences some bugs and errors, as the application is still being worked on. There are a few updates coming before the official launch. Once the official version of the application arrives, all of the functions should work correctly, without any problems. The official manual will also be available shortly on our website. The magnet is actually a scratch card which you can use to register your device by following the link written on the card.

  83. Laura says:

    OK so I know the pink scratch pad has the verification code to register the device but does it also serve another purpose? What do I do with it now?

    • michelle says:

      Hi Laura, the pink magnet is actually a scratch card. To revel the code, just scratch the grey strip in the middle of the magnet 🙂 With this code you can register your device and receive a special discount. Just go to: http://www.foreo.com/support, enter your code and email address which you used to create your Foreo account. The device will be automatically registered in your Foreo account and you will receive the discount code for your next purchase.

  84. Courtney says:

    How come I do not have access to the app. It will not come up in the App Store when I search for it. Is there another way to download the app? I got mine in my FFF box and don’t remember getting a link for the beta version either?

    • michelle says:

      Hi Courtney! The app is now available for both Android and IOS, so you can go ahead and download it! Just search “Foreo for you” 🙂

  85. Cathy Territo says:

    Not everyone on FFF got the beta version of the app, and it’s past the June 4 release date. Trying to be patient, but wondering when you’re going to get the app released for the rest of us?

    • FOREO says:

      Hi Cathy! The app is now available for both Android and IOS, so you can go ahead and download it! Just search “Foreo for you” 🙂

  86. Elena Nadih says:

    I have downloaded the app but it seems like it is more for the UFO and not the Luna FOFO. The preview on the app store looks nothing like what I have when I open the app. I do not have the Make My Day page. Is that just for the UFO?

    • FOREO says:

      Hi Elena! The application available for download works for UFO and FOFO. It will automatically start depending on which device you are connecting to your phone.

  87. Melissa Raney says:

    When pairing it to my Bluetooth it asks me for a pin…?

    When I connect to app it just buzzes and doesn’t blink or connect presumably because I need the pin. What do I do?

    • FOREO says:

      Hi Melissa! To remove pin requirement from the app, please check the Bluetooth options of your mobile, as the app itself does not require entering any pin to pair the device.

  88. Gray says:

    I entered the code on the scratch disc and I made an account on the app. On the app it says to scan and pair by turning in the Fofo. Nothing is happening after I turn it on, it just continues buzzing so I turn it off. How do I connect it? Why isn’t it working?

    • FOREO says:

      Hi Gray! To pair the device with the app, please hold the on button of your Luna Fofo for 3 seconds. The device should get paired automatically with the app after that time

  89. TiffanyK says:

    I have been using my Fofo w/the beta version since I’ve received it! What a great product! However, the official app was due to launch yesterday, correct? The app I have still says it’s the beta version and appears to mainly be for the UFO. I feel like the app is really lacking. Is this it for the app? If so, that’s quite disappointing. All my apps are up-to-date as well and I have no issue connecting the Fofo to the app but it’s very limited in what I can do. When can we expect the app to move from the beta version to the official version since it doesn’t appear the official version was launched as promised on June 04.

    • FOREO says:

      Hi, TiffanyK!
      Thank you for your kind feedback, we truly appreciate it!
      The app is still in beta version and is being updated regularly with new fixes for existent bugs.
      Our app developers are working very hard on the official version of the app which is set to launch shortly.

  90. patricia says:

    Just downloaded the app…trying to pair the fofo with my iphone…bluetooth is on…it WON’T PAIR!

    • FOREO says:

      Hi, Patricia,
      I would kindly ask you to uninstall the app, install the latest version, turn off your bluetooth, turn it on again and then try to connect the device to the app

  91. Gray says:

    I created an account on the app and it’s asking to scan my Foreo by pressing the power button for three seconds. I did this but it just turns on normally and won’t stop vibrating, so I shut it off be star irs probably wasting battery. I used the pink and black disc to register the Fofo. I don’t know what I’m supposed to do next because it doesn’t seem like my Fofo is pairing to my iPhone

    • FOREO says:

      Hi, Gray! I would kindly ask you to uninstall the app, install the latest version, turn off your bluetooth, turn it on again and then try to connect the device to the app 🙂

  92. Barb says:

    Hello, I cannot locate app on Apple but will try again another day. The disk you included was not only confusing but a big waste of time trying to figure out what the directions meant and the uselessness of the disk itself. Fire or transfer whomever designed it, they are in the wrong line of work.

    • FOREO says:

      Hi, Barb! The app is called Foreo for you and is available in the App store for iOS 11 and newer updates.
      This pink magnet is actually a scratch card. To revel the code, please just scratch the grey strip in the middle of the magnet 🙂 With this code you can register your device and receive a special discount. Just go to: http://www.foreo.com/support, enter your code and email address which you used to create your foreo account. The device will be automatically registered in your foreo account and you will receive the discount code for your next purchase.

  93. Amberly Christensen says:

    My app is still stating it is the beta version. Has the new one not launched yet?

    • FOREO says:

      Hi, Amberly! Our app developers are working very hard to solve all the bugs and issues and release the official app as soon as possible!
      Thank you for your patience and understanding.

  94. Tara says:

    are you supposed to clean product after use or just rinse with water?

    • FOREO says:

      Hi, Tara! All Foreo devices are made of medical-grade, antibacterial silicone, and it is enough to wash them with water and gentle soap.

  95. Leora says:

    I can not find it by searching FOREO For You either

    • michelle says:

      Hi Leora! Would you mind telling us which mobile phone you are using? Please make sure you are using the newest update of the software too.

  96. Kaitlin Panaccione says:

    How long should it take for the fofo to analyse your skin? I have tried to do it and it gets stuck on my forehead – never tells me to take it off, even after several minutes. is this a problem with the app?

    • FOREO says:

      Hi, Kaitlin! The app is still a beta version and some slight bugs are possible.
      Please try uninstalling the app and installing the latest version before trying the skin analysis again.

  97. Amberly Christensen says:

    sorry! It’s still stating that the beta version will be launched June 4th and its the 5th. Thanks!

    • FOREO says:

      Hi, Amberly!
      Our app developers are working very hard on the app, and it should be released very soon!
      Thank you for your patience 🙂

  98. Stephanie says:

    Very excited to use this! Do all of the devices turn off automatically after a minute? Mine does not and then sometimes it takes three or more hard presses for it to turn off. Just making sure mine is not defective. Thanks!

    • FOREO says:

      Hi, Stephanie!
      Please try connecting your Fofo with the app and start the cleansing mode through the app.
      If it still does not turn off after one minute, please send us an e-mail on customercare-usa@foreo.com, and our team will make sure to help you asap! 🙂

  99. Leslie says:

    I was excited to get my Foreo Luna today. When I loaded the app I put my age and skin type in, and when I did the analysis it came back….you guessed it, my age and skin type (dry). So then I deleted the app and reinstalled the app. I put half my age and a different skin type in, did the analysis again, and it said my skin was…you guessed it, half my age and was now a different skin type. What gives?

    • FOREO says:

      Hi, Leslie! This is just a sneak preview of the app, it is not the official version, but a beta version. Our app developers are working hard on getting all the bugs fixed and they are making sure that the app is absolutely perfect for its release, which will be very soon 🙂

  100. Kim says:

    Hi, this Fofo is it getting help from A.I. . If so am I still receiving help from It with out the app?.. I’m very exited

    • FOREO says:

      Hi, Kim! Without the app you can use the device in cleansing mode.
      However, you cannot use it to analyse your skin without the app.

  101. Julia says:

    Hi, has anyone had luck syncing up the actual FOREO device with the app? Mine just says “scanning” and never connects the two. I do have the latest version of the app (as of today, June 6) and the light on the FOREO is blinking correctly.

    • FOREO says:

      Hi, Julia!
      Please try uninstalling your app and installing it again.
      It would also be good to turn off your bluetooth and turn it on again before turning on the app and connecting the device.

  102. Shana says:

    I can’t get mine to run a cleanse cycle without going through the app. Is it even possible to cleanse with the fofo without the app? I don’t want to have to bring my phone with me into the bathroom just to wash my face :/

    • FOREO says:

      Hi, Shana!
      Yes, the Fofo can be used without the app.
      To start the cleansing, you just need to press the on/off button (just press once, don’t hold the button as you would for connecting).

  103. Laura Neill says:

    My fofo is up and running. I’ve used it a few times and am really impressed with the tool. I can already see how this will make my skincare routine better. I’m looking forward to being able to change my age and skin type in the app.

  104. Felicia says:

    The app does not seem to work well. I love the device so far and hopefully the app will be improved. How do I track my skin’s progress? And whatever age I put in the app, is the age it says my skin is… so is it really measuring some type of “skin age?”

    • FOREO says:

      Hi, Felicia!
      The app is still in beta version and our app developers are working very hard to solve all the remaining bugs and issues so that the app can be released very soon and be absolutely perfect 🙂

  105. Alley says:

    There is not an app on the Apple store. Is there a link somewhere?

  106. Maggie Nguyen says:

    I got the Luna fofo in my box, it works just fine by itself but the app can’t find it, it just keeps “scanning” and the luna fofo keeps blinking. Anyone else have the same problem?

    • FOREO says:

      Hi, Maggie! Please try turning off your bluetooth and turning it on again.
      It would also be good to uninstall the app and install it again before you try to connect again 🙂

  107. Teresa says:

    Got mine today in my FFF box. Can’t get it to finish analyzing my skin. Have one cheek done before it froze up. How long should it take to analyze?

    • FOREO says:

      Hi, Teresa! We would recommend you to uninstall the app and make sure you install the latest update.
      This should solve the issue

  108. Julianna York says:

    What is the little pink thing with the barcode and scratch off number for? Does anyone know?

    • FOREO says:

      Hi, Julianna!
      This pink magnet is actually a scratch card. To revel the code, please just scratch the grey strip in the middle of the magnet 🙂 With this code you can register your device and receive a special discount. Just go to: http://www.foreo.com/support, enter your code and email address which you used to create your foreo account. The device will be automatically registered in your foreo account and you will receive the discount code for your next purchase.

  109. Dani says:

    I still have the beta version. Shouldn’t there have been an update already?
    Thanks

    • FOREO says:

      Hi, Dani! Our developers are working very hard to get the official version of the app launched as soon as possible!

  110. Johnna says:

    Is there a way to use the LUNA fofo without using the app? My mother does not have a smart phone.

    • FOREO says:

      Hi, Johnna! Sure, you can use the Fofo as a cleanser without the app.
      But you will not be able to do the skin analysis without the app.

  111. Kathy says:

    I’ve downloaded the app and synced, but I cannot get any analysis. It never moves from the right cheek

    • FOREO says:

      Hi, Kathy! We would recommend you to uninstall the app and make sure you install the latest update.
      This should solve the issue 🙂

  112. Chris says:

    I started the cleaning session and went through all the zone until it shut off but the app kept going back to start. Are you supposed to keep redoing it until it tells you to stop?

    • FOREO says:

      Hi, Chris! The app is designed to go back to that screen after you finish the cleansing routine.
      We recommend using the device twice daily – in the morning and in the afternoon 🙂

  113. Tricia says:

    I wash my face directly in the shower. This being water proof I just want to confirm it is still safe for me to wash my face as usual in the shower.

  114. Patricia Dudley says:

    Just received my device in my FFF box. Register with number on the bottom of the device but now can’t use the code on the disc. How do I correct this?

    • FOREO says:

      Hi, Patricia! In order to solve this issue, I deleted your existing registration, so you can now use the code from the scratch card on foreo.com/support.
      The reason this issue occurred is because the code from the scratch card is connected with the registration, so if you register the device first using the serial number from the bottom of your device, the scratch card code will show your device as already registered (which, in fact, it is). However, as I sad, I deleted your registration, so you can now try again using the scratch card code 🙂

  115. Christina Morrison says:

    My app just spins and does nothing

    • FOREO says:

      Hi, Christina!
      Please uninstall the app, install it again making sure it’s updated to the latest version.
      It would be good if you would turn off your bluetooth and then turn it on again before pairing the device.

  116. Jeremy S says:

    In case anyone has a similar experience: My wife got hers today, and the unit would go into vibrate mode, so the batteries seemed okay, but it would not light up at all to sync with Bluetooth. Once we changed the batteries, it immediately lit up and synced, So, all is well- check the batteries before despairing.

    • FOREO says:

      Hi, Jeremy!
      Thanks for your feedback and happy to hear you managed to solve the issue.
      Should you have any problems with your Fofo in the future, feel free to contact us on customercare-usa@foreo.com, and our team will be more than happy to find a solution to your issues 🙂

  117. Darcy H says:

    I don’t typically use a cleaner, I use micellar water. Would it be okay to wet my face after the micellar water and use this like that? Would it cause irritation with no cleanser so to speak?

  118. Donna says:

    On the skin analysis, should the water droplets be shaded in? Or, should there be a certain number of drops? Thanks!

    • FOREO says:

      Hi, Donna!
      You can get a certain number of drops, according to the moisture levels in your skin – either one drop, two or three 🙂

  119. Lindsey DeNet says:

    Does the Fofo utilize the same sonic technology as the other Luna models?

  120. Dawn says:

    I registered mine with the code on the bottom of the fofo. When I went to the main page to try to enter the code on my pink pad (which is different from the code on the bottom of the fofo?) it told me that code was invalid. When I did my initial registration, I didn’t ge the gift that was mentioned on the main page… I’m a bit confused. Help, please!

    • FOREO says:

      Hi, Dawn!
      Since the registration is connected to the scratch card, if you register your device with the serial number first, you will not be able to register again with the scratch card code as the device is, in fact, already registered.
      What I did is I deleted the existing registration for you, so you can now go to foreo.com/support and register with your scratch card code – this will register your device and you will receive the special little surprise on your e-mail 🙂

  121. Toni says:

    Just got mine in the fabfitfun box and holy cowmoly! I’m tossing out my clarasonic brush if this thing continues to wow me. I have been less than thrilled with my current face brush so this comes at a great time. My only question is why cant I see my registered device on my profile? I did the scratch card thing and registered it but it doesn’t show on my profile.

    • FOREO says:

      Hi, Toni! So happy to hear you’re enjoying your Fofo 🙂
      I just checked your user account, your your Fofo is registered! Once you log in, you just need to click on WARRANTY CLAIM to see all your registered devices!

  122. Lauren Fike says:

    I cannot for the life of me get my device to pair up with the App. Bluetooth and the device both on… any tips?

    • FOREO says:

      Hi, Lauren! Please try turning off your bluetooth and turning it on again before you try connecting the device again.
      I would also suggest that you make sure you have the latest version of the app and that your phone software is updated.

  123. Vanessa says:

    Mine came in my fff box today, I’m trying to connect it to my android and it keeps saying “please wait” and nothing else happens…how do correct this?

    • FOREO says:

      Hi, Vanessa! Please try turning off your bluetooth and turning it on again before you try connecting the device again.
      I would also suggest that you make sure you have the latest version of the app and that your phone software is updated.

  124. Brandy Deem says:

    Hello,
    I received my fofo last week in my fabfitfun box. I was using it every day until yesterday when it started malfunctioning. Once the app came out I used it with that. Now when I press the button, it vibrates for 3-5 sec and then shuts off. I thought that maybe I needed to use the app with it to get it to work. I did that but it still shut off within a couple seconds. I haven’t used it more than 10 times.

    • FOREO says:

      Hi, Brandy! Did you maybe try changing the batteries?
      This issue should be solved by a battery replacement.

  125. Lj says:

    I was able to connect mine and analyze my skin, but when I cleanse there’s no vibration after I hit start. Am I missing something? Thanks

    • FOREO says:

      Hi! We would suggest you to change the batteries in your Fofo. Also, we would suggest that you disconnect your Fofo, uninstall the app, install it again making sure you get the latest update, and try again.

  126. Courtney says:

    I can’t get mine to turn on when I have it synced so I can cleanse. I can’t follow the routine because after I sync and press start to cleanse, it won’t turn on it just goes back to the syncing page. If I close the app, then I can turn it on. Any suggestions?

    • FOREO says:

      Hi, Courtney! We would suggest that you disconnect your Fofo, uninstall the app, install it again making sure you get the latest update, and try again. 🙂

  127. Vonda Tunderligeti says:

    Hello, does the fofo have an anti-aging setting?

    • FOREO says:

      Hi Vonda, Fofo will is designed to provide your skin amazing benefits of T-Sonic Clensing power. This model does not have anti-aging setting.

  128. Caressa Harbin says:

    Hey I just got mine!! I’m so excited!! I’m about to download the app!! Thank you so much also FFF is just awesome!!!!

  129. Laurie says:

    I know from reading the previous comments that the pink disk is supposed to have a code. Mine has a magnet looking thing on one side and a clear sticky area in the center of the pink side. There is nothing to scratch off. Can I still use the app?

    • FOREO says:

      Hello Laurie, the pink round magnet is a scratch card which you can use to register your Foreo. However, you can also register it with the serial number at the bottom of your device when you log in to your Foreo Account.

  130. Kahla B says:

    I got my FabFitFun box today (woo!) and while setting up my Luna fofo, I selected the wrong skin type. I can’t figure out how to go back and edit my settings?? Help!

    • FOREO says:

      Hi Kahla! We would suggest you to delete and re-install the application so you can enter correct information.

  131. Jen says:

    Just received my FFF box and opened my foreo right away. Turned on, connected to the app, and analyzed my skin. Went to the “cleanse” part and I didn’t get any detailed routine on the next screen. Is there a “next” screen that should be showing me how to cleanse my face? I’m super excited to start using this but a little confused!

    • FOREO says:

      Hi Jen, I would like to inform you that the application is still in the beta mode, therefore, users can still sometimes experiences some bugs and errors, as the application is still being worked on. There are a few updates coming before the official launch. Once the official version of the application arrives, all of the functions should work correctly, without any problems. Therefore, I would like to apologise for this current inconvenience and would ask for a bit more of your patience. The launch is coming very soon, so please stay updated!

  132. Renee says:

    Can this device be used to help face and eye creams sink into the skin more?

    • FOREO says:

      Hello Renee, absolutely, it will help with the absorption of your favourite skin products as it will clean your face and make it ready!

  133. Rasha says:

    Hello I got mine in the summer box 2018. Today but it doesn’t work, I pressed and hop for 3 second and start blinking but nothing happened after that

    • FOREO says:

      Hi Rasha! You can press the power button once and use your Fofo. You can also use it with the app. Make sure your Bluetooth is on. Press and hold the power button for a few seconds to see the little light at the back is on. The device will now pair with your application and you will be able to analyse your skin and then to start the cleaning routine.

  134. mitra says:

    Just got one in my fab fit fun box. Im wondering if it is something that I can use everyday?

  135. Sam says:

    Has anyone figured out the pin thing? Foreo keeps saying it’s the bluetooth settings and not the app…but it’s the actual product that is requiring the pin…it has nothing to do with bluetooth settings. Help!

    • FOREO says:

      Hi, Sam!

      What you need to do is connect your device to the Foreo app, not pair it with your phone.
      In order to do so, please log into the app, click connect and press and hold the on/off button for approximately 3 seconds.
      Your device will automatically connect to the app without asking for a PIN number 🙂

  136. Michelle says:

    Can I use this every time I was my face? Usually twice a day.

  137. Debbie mcmanus says:

    What is the little black disc. … just kidding !! I love this device. My daughter needs one but she will have to wait !!

  138. H. Huynh says:

    I was very excited about this product, but now I’m a little skeptical about how it analyzes my skin. I tried it on my two daughters to analyze their age (they are 6 and 8 years old) and it said they’re 38 years old, which is my age.

    • FOREO says:

      I would like to inform you that the application is still in the beta mode, therefore, users can still sometimes experiences some bugs and errors, as the application is still being worked on. There are a few updates coming before the official launch. Once the official version of the application arrives, all of the functions should work correctly, without any problems.

  139. Robin Maner Chiang says:

    I am not seeing the app on the Apple App Store.

  140. Darlene says:

    I can’t seem to find the app in my App Store. I have been searching Foreo for you…Foreo luna…everything I can think of, can you help me?

    • FOREO says:

      Hi, Darlene! The app is available in app store for iOS 11 and later.
      Would you be so kind as to tell me which device you have?

  141. Michelle says:

    Will the Make My Day and Call It a Night masks work with the Luna fofo?

    • katiesteadman says:

      Hi Michelle! The Make My Day and Call It a Night masks are for use with UFO, for a 90-second smart mask treatment. LUNA fofo is a facial cleansing brush that you can use before your UFO treatment for perfectly prepped skin.

  142. Margaret says:

    I can not get it to pair with my phone. It keeps asking for a PIN number. I have tried to uninstall and reinstall. And it still keeps asking for a PIN number.

    • FOREO says:

      Hello Margaret, what you need to do is connect your device to the Foreo app, not pair it with your phone. In order to do so, please log into the app, click connect and press and hold the on/off button for approximately 3 seconds.
      Your device will automatically connect to the app without asking for a PIN number.

  143. Sherri Chien says:

    I have the latest app update, but the message I receive on my Android phone is:

    “To pair with “FOFO,” type the device’s required PIN:”

    Where can I find this 4-digit passkey? And I’ve already turned Bluetooth on and off again. Thanks.

    • FOREO says:

      Hi Sherri, kindly note that you do not have to pair your device to the mobile Bluetooth, but just connect the device to the application. So in order to do so, just turn on the Bluetooth, go to the Foreo for you app and turn on the Fofo device by pressing and holding the on button for 3 seconds. It should then get automatically connected to the app. There is no need to enter any pin to use the app with the device.

  144. Ellen says:

    With mine came a pink thing that has an adhesive on the back. I scratched the code and Registered my product, is this thing needed anymore or not? Thanks!

    • FOREO says:

      Hi, Ellen!

      The scratch card is used to register your device.
      After registration, you can keep it as a fridge magnet 🙂

  145. Anna starr says:

    Hi. I’m trying to register my Fofo but my little pink disk does not have any numbers on it and I can’t find a customer service number to call from California anywhere.

    • FOREO says:

      Hi Anna! This pink magnet is actually a scratch card. To revel the code, please just scratch the grey strip in the middle of the magnet 🙂 With this code you can register your device and receive a special discount. Just go to: http://www.foreo.com/support, enter your code and email address which you used to create your Foreo account. The device will be automatically registered in your Foreo account and you will receive the discount code for your next purchase.

  146. Giselle says:

    So excited to get started using my Fofo! I downloaded the app but when I tried to get connected and analyze my skin, it wouldn’t move past my right cheek. I also can’t tell if the light is blinking when it’s connecting. Any suggestions?

  147. Alyssa says:

    Hi! I’m not sure if this has been asked before, but is it okay to use this device with a cleanser that has little exfoliating beads in it? Or would that be too irritating? Thank you!

    • FOREO says:

      Hi Alyssa! It is actually not recommended to use cleaners with exfoliating beads, as it might damage the silicon of the device.

  148. Kathleen Philpot Lazar says:

    I am unable to sync to my phone with blue tooth. Have turned off and on a few times, have latest app. It says to enter password 0000 or 1234 and none work and says can’t pair.

    • FOREO says:

      Hi Kathleen! Please kindly note that you do not have to pair your device to the mobile Bluetooth, but just connect the device to the application. So in order to do so, just turn on the Bluetooth, go to the Foreo for you app and turn on the Fofo device by pressing and holding the on button for 3 seconds. It should then get automatically connected to the app. There is no need to enter any pin to use the app with the device 🙂

  149. Louisa Porpora says:

    Hi, I received my LUNA FOFO Pearl Pink in my FabFitFun Summer Box today and after I went through everything in my box I started checking out my LUNA FOFO, I wen to the web site, then I down loaded the app., then I followed all the directions and I AM A NEW FAN. I tested my skin and it told me just what I thought was going on with my skin. This little LUNA FOFO is going to be a BIG part of my daily routine. Thank you FFF

  150. Grace L'Orange says:

    I am so excited to have this! I have extremely sensitive and dry skin and I’m always looking for something that exfoliates without irritation. I think I’ve found it! My skin feels so soft and the dry patches are gone. Thank you for putting this in the FFF box!

  151. Michelle says:

    The app doesn’t work for me

  152. Teri says:

    Just received my Luna Fofo today. I use an iPad with up-to-date software (IOS 11.4) and the App Store does not have Foreo For You … at least it’s not showing up from my iPad.

    I ‘ve read thru all the comments and it seems there is a LOT of confusion that could have been eliminated just by having instructions/information applicable to the Fofo device. For example, the very poor instructions reference a charger yet the Fofo doesn’t use a charger. No mention is made of the registration code and disk in the instructions, yet there it is in the package with the Fofo.

    I realize this is a Beta test; however, even a test version should be distributed with enough information to allow a reasonable person to use the product. The number of confused FFF comments is proof that you failed at this.

    • FOREO says:

      Hi Teri! In order to be able to search for the Foreo app on your iPad, go to App store, click on filters and pick “iPhone only”. This should solve the issue 🙂

      Please kindly note that our Developers are working on new, updated manual, which should contain all of the correct information regarding the device and the application. Once the device is officially launched it will come with the corrected manual. We apologize for any possible confusion caused.

  153. Renee Perea says:

    I’m having a hard time getting started. I registered it okay, but I’m having a hard time finding the correct app to use my device. Can you help me please!

    • FOREO says:

      Hi Renee! The application is called “Foreo For You” and it will work on the newest update of the IOS and Android software. So please make sure your mobile’s software is updated and you shouldn’t have any problems find the app in the App or Play store 🙂

  154. Colleen says:

    Hi I am new to the box. And was so excited to join the fun, however I feel disappointed and maybe someone can help me. I ordered my box. I did the whole year deal. When my FOREO came in it was not the one that was promised I should of gotten the one that retails for 89.99. But I didn’t mine is the 39.99-49.99. So it was the smaller one. I know it is stil a wonderful deal but for my first box I feel like that is hopefully a mistake or I am really hoping that it’s not a shady situation. I saw every FB post and read all comments and everyone said when they opened their box the received the larger one that retails 89$. So what do you think? I have contacted them but no answer that was last week ago. And now for a tech question when I did the app and turned in my machine and linked it to the phone. Then I held it to my face to get the readings. The next page shows a face with numbers in it to show you how and where to start. So I do that, at the end I hit stop and nothing happens. Is that it? Should there be more? A little report or something Did I just get a dud for my first box I do sad☹️ Can anyone help this sad girl? What do you think should I just get out and forget the other orders

    • FOREO says:

      Hi, Colleen! Thanks for reaching out!
      Please send us a photo of the device you received to customercare-usa@foreo.com.
      Please know that there is only one LUNA fofo model, so if you received LUNA Fofo, it is the same one everyone else got 🙂
      The size of LUNA Fofo is the same as LUNA Play Plus, so maybe this is where the confusion stemmed.

      If your skin analysis was successful and you cleansed your skin afterwards, that’s it 🙂
      Please know that the app is still a beta version and it will be changed and updated before its official release!

  155. Colleen says:

    Sorry I was not replying I was asking for help with my problems. Sorry for confusion I must I hit the wrong button. This is why I need to wear my darn glasses

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