Check out the answers to the most common LUNA™ 3 questions.
Our latest LUNA™ 3 is out, and it raised some new interesting questions from our FOREO friends! Find answers to everything you’ve been wondering about the brand new LUNA™ 3, like how exactly to combine it with the app for the best massage treatment? Can it be used without the app? And many more great questions.
To get started, take a look at this step-by-step video on how to use the app. You’ll be calling yourself a LUNA™ 3 expert in no time!
Contents
- Can I use LUNA™ 3 without the app?
- How to use LUNA™ 3 without the app?
- How do I turn off LUNA™ 3?
- How can I change the intensity of pulsations?
- Can I change the duration of the cleansing?
- How to start massage mode?
- Can I use LUNA™ 3 with cleansing oils?
- How to register my LUNA™ 3?
- I haven’t received a scratch card, who should I contact?
- Where can I find the serial number of my LUNA™ 3?
Can I use LUNA™ 3 without the app?
You can, but in that case, you will be able to use only the cleansing mode of LUNA™ 3. However, to unlock your device for your first use, you must register through the FOREO app and select your cleansing intensity preferences, and then you can start using LUNA™ 3 without the app.
When it comes to massage treatments – you cannot avoid the app. You need the app for two reasons – there are four massage treatments so with the app you choose which one you want. Each massage is navigated with the video in the app so you need it to get the best experience of your facial massage treatment.
How to use LUNA™ 3 without the app?
To turn on the device you need to double click the button on the backside and the device will start pulsating. After 60 seconds (or more if you set a longer duration) the LUNA™ 3 will automatically turn off.
If you want to stop the pulsations before the end, you can hold the button on the backside for 5 seconds and it will turn off.
How do I turn off LUNA™ 3?
LUNA™ 3 automatically turns off after the treatment ends. If you want to stop cleansing or massage mode in the middle of a treatment you can do so by clicking “Done” at the bottom of the screen in the app. The alternative way is to hold down the button at the backside of the device for 5 seconds.
How can I change the intensity of pulsations?
The intensity of pulsations is controlled by the app. You can change it by going to the main menu, (click on the three horizontal stripes) and choosing “My FOREO products”. After you select your device, you can go to settings and change the intensity.
We have one more trick to reveal – While you are testing the intensities, you can keep changing it until you discover the one that you like best. When you find your perfect match, you just click “Done”. The intensity you choose will be saved and used for all future cleansings.
Can I change the duration of the cleansing?
The duration of the cleansing is also controlled by the app. When you open the app and choose your device, you should go on settings and select your desired cleansing duration. Keep in mind that the minimum cleansing duration is 60 seconds.
How to start massage mode?
When you open the app and select your product you will be immediately sent to the cleansing mode screen. To start the massage mode you can click on “Go to massage mode” above the “Start” button at the bottom of the screen.
On the new screen, you will have a slider with all treatments (you see the next one by swiping right and go back by swiping left). After choosing the treatment, simply click “Start treatment” and enjoy your navigated facial massage.
Easy-to-use, reliable, and durable, LUNA™ 3 delivers gentle, yet efficient deep cleanse and a momentary look of rejuvenated skin.
Can I use LUNA™ 3 with cleansing oils?
You can use any facial cleanser with LUNA™ 3, but to keep your device working perfectly, avoid clay-based, silicone-based, or grainy cleansers as they may damage the silicone.
How to register my LUNA™ 3?
The LUNA™ 3 has a new, more simple and quicker way of registration. The first time you turn on the device you need to connect it with the app. Simply turn on the Bluetooth on your phone and turn on the LUNA™ 3. Once they sync, the product will automatically register.
I haven’t received a scratch card, who should I contact?
Don’t worry, you don’t need a scratch card anymore. The older generations of LUNA™ devices had scratch cards with the serial number that were used for the product registration. LUNA™ 3 doesn’t have it because you automatically register your device the first time you connect LUNA™ 3 with the app.
Where can I find the serial number of my LUNA™ 3?
You can find the serial number of your LUNA™ 3 in the app. Just go to the main menu, click on “My FOREO products” and choose the device whose serial number you want to find. The next screen, titled “About product”, shows your serial number as the first listed number.
If you’re looking for your serial number in order to register your product, don’t worry about it. Your device was automatically be registered the first time you connected to the app.
I’m struggling to add my Luna 3 to the app, I was going through the register and warranty process and the Luna turned off so it disconnected from the app, when I went to try again it says it’s already registered (to my email) but it’s not showing on the app and Now I cannot use my foreo. I can’t get it to vibrate or connect to the app to do any of the cleansing things.
Dear Alanis, We would recommend contacting our Customer Care Team on chat or via FOREO.COM who would be happy to assist you further :)
Dear FOREO,
My Luna 3 is not responding anymore to anything. The blue light is constantly on and my device is not answering to the app, the button on the back or the charger. It looks like it’s already faulty.. I only have it for 1,5 month now. Hopefully you will have some tips how to prepare my Luna.
Hope to hear from you soon.
Kind regards,
Simone
Hi Simone, Sorry to hear that you are having some issues with your LUNA 3. We would recommend contacting FOREO Customer Care on FOREO.COM who will be able to assist you further and get you back on track with your LUNA 3! :)
For $300 Aus I would have assumed this was easy to use! It appears it is the exact opposite of easy! I cannot get my luna 3 to turn on let alone pair with my phone or the app!!! the led light is on and it has been charging for 3 + hours! When I press the button, nothing happens? when i unplug it and press the button, nothing happens. It does not appear in my bluetooth to pair. LITERALLY NOTHING HAPPENS!!!!!!! REALLY UNHAPPY I HAVE PAID $300 FOR SOMETHING THAT DOESNT WORK AT ALL!!!!!!
Dear Angela, Thank you for your post and we are sorry to hear of the struggles you are having to pair your device with the App. In this case, I would recommend contacting FOREO Customer Care on FOREO.COM who would be happy to assist you further and get you back on track to using your device.
I am unable to register my device Luna 3 it says it has been registered with different user but my product is new
Dear Ainrila, Thank you for your post. In order to assist you further, I would recommend contacting our Customer Care Team on FOREO.COM who can look into your account in more detail. I hope this helps :)
My foreo devices don”t appear in the app
Dear Myriam, thank you for your comment! Please do not worry – our agents will be happy to help! Please contact us through: https://www.foreo.com/support/contact
I have a Luna 3 and I can’t seem to register my device it says someone else has registered it. It is brand new but it definitely does appear on my device list. Please help me
Dear Ainrila, Thank you for your post. In order to assist you further, I would recommend contacting our Customer Care Team on FOREO.COM who can look into your account in more detail. I hope this helps :)
Is the Luna 3 suitable for mature skin? (60 year old)
Hi there! Don’t worry, Luna™ 3 is suitable for mature skin. You can also use it in massage mode and enjoy the amazing firming massages :) However, if you have a skin condition or any medical concerns, please consult a dermatologist before use. Happy cleansing!
When inserting the plug it will not go in all the way.
Hi there! Do not worry, your charger is designed that way and it is completely normal. Enjoy your LUNA™ 3! Kind regards :)
Hi, I bought my FOREO 3 on Amazon and used it for like 2 months. Near the tip of FOREO, there seems to be a big bubble underneath. How can I fix that? Am I able to exchange the new one?
Hi Quang, I’m sorry to hear that. Please contact the Amazon Customer Service and see if they can replace the device for you or offer a refund. You can also try contacting our Customer Service, but we cannot do much if both your order and your payment were processed by Amazon itself, and that your FOREO device came from Amazon’s own stock of FOREO devices. Hopefully it gets resolved quickly. Kindest regards!
Hi, I was wondering how to change the time of the cleaning. Each time I go into the app click on my device (Luna 3) then click start cleansing. It tells me my time for each section is 0. I was wondering how to change that. Thanks!
Hi there! Please open the app, click on your LUNA™ 3 and then open ‘Settings’ section. You can adjust the time and intensity for each section there. Please note you can always contact our Customer Service if you have any questions :) Kindest regards!
Hi there! When I try to use a treatment with my Luna 3 plus, the microcurrent is not so micro – I tuned it down to level 1, but hurts as hell. And I’m quite tough, I use my foreo bear on the max, and it is awesome. But this level of pain is really gives rise to suspicion. I already removed and installed the app again, I’m clueless at this point… what do you think?
Hi there! I am sorry for the inconvenience, and would suggest to turn off the microcurrent on your LUNA™ 3 Plus device if it doesn’t feel good, and to the microcurrent treatments with your BEAR™ only. You can also always contact our lovely Customer Service for further assistance. Kindest regards :)
Hello, I have Luna 3 a few days. The first day I registered the product and paired it with my phone. The first day it all worked without problems, but since then my Luna has not connected to the phone and I cannot use massages and change the intensity. can you advise me what to do with it? Thank you
Dear Alena, please delete the app and restart your phone. Then re-install the app, check if your LUNA™ 3 is charged and Bluetooth is turned on and try to connect to the app. Also keep in mind your wi-fi connection must be strong in order to download treatments via the app. If that doesn’t help, contact our lovely Customer Service via customercare-emea@foreo.com and our agents will assist you further. Hope it gets resolved quickly :) Kindest regards!
Hi, I am unable to adjust the microcurrent on the eye treatment. It is too strong and stings my skin.
How do I adjust the current through the app?
Thank you
Hi there! If you are using LUNA™ 3 plus, you can adjust the microcurrent intensity in the massage mode. Contact our Customer Service for further assistance :)
I have bought a foreo luna 3 and I cannot register because it says that it has already been registered by someone else! I have contacted the support but they haven’t solved my issue! Very disappointed! I cannot use it and I have been waiting for support reply for a long time!
Dear Patitta, I can see you have contacted our Customer Service, and they have replied asking if you could send a screenshot of the issue in the App a clear, close-up picture of the bottom of your device showing the barcode so that they can help you further. They are still waiting on your reply, so please, contact them, as they would be happy to help you! Kind regards!
My FOREO mini 3 is running and I can’t stop it. Somehow during flight it turned on. How do I make it turn off so it does not vibrate?
Dear Judith, in order to stop your LUNA Mini 3, just press the power button and hold for a couple of seconds. If that doesn’t help, please contact us via the following link: https://www.foreo.com/support/contact and our agents will assist you further! Kind regards :)
Hello. I want to buy a luna 3 plus but I want to ask about microcurrent.It has the same power of foreo bear? Thank you
Hi Ana Catarina, thank you for your interest in our products! Please note that the Luna 3 plus has 15 microcurrent levels and works on frequency of 100 Hz, while BEAR operates on 185 Hz frequency. Hope this helps! :)
I bought used Luna 3. How can i remove old email to use my email? Or anything the seller can do?
Hi Sophia, the person who registered the device can remove it from their devices and you will be able to register it then For further information, please contact our lovely Customer Service. They will be able to help you :) Best regards!
Hi! I just got my Luna Mini 3. I wanna do the cleansing mode but I cannot change it, it only shows glow mode. How can I choose cleansing and massage mode? Please help. Thanks!
Dear Jade, you can customize your cleansing routine when you go to the ‘Settings’ section in your app. Massages can be found under ‘Treatments’ section. If you want more information about your device, please do not hesitate to contact our Customer Service or check our online manual. Hope this helps! Best regards :)
Hi, when I double click the button to start cleansing, my Luna 3 runs for 10 seconds and then stops. I need to double click to start again and it runs for a full minute. I’ve been reading the explanation and it seems that this is a common issue. However, this issue has never happened to me since I bought it in May 2020 until I tried to use the treatment mode few days ago. I couldn’t change it back to a full minute as I used before without stoping after first 10 seconds. Also, I got another Luna 3 and it has same issue as well. Could you please help me out with this?
Dear Quynn, I’m truly sorry to hear that! Kindly contact our Customer Service and our agents will help you further :) Kind regards!
How does one incorporate the massage feature of luna 3 with the Foreo bear ? Can I do both on the same day ?
Yes, you can. :)
You can find more info about BEAR’s advanced microcurrent intensities here: https://www.foreo.com/mysa/a-beauty-a-beast-meet-the-mighty-foreo-bear/
How to I register for my luna mini 2. I bought it on Amazone about 7 months ago. I didn’t know it comes with guarantee so I threw everything
Hello, hello! In order to register your device please do the following:
1. Create a user account at http://www.foreo.com
2. Access your FOREO profile and click on the “Register product” button located on the left side of the screen, right under your name.
3. Register your device by entering the Serial Number (located at the bottom of the device) and the exact date of purchase.
Alternatively, you can go to https://www.foreo.com/support and register your device by entering its serial number there.
Have a great day! :)
I don’t have serial numbers since I lost the small round sillicon pads. And I peel off the sticker in the bottom of my device. How can I still register?