ORDERS & SHIPPING
ORDERS & SHIPPING
FOREO uses DHL/UPS for most deliveries
Please note that although we do ship worldwide, some orders are subject to additional customs inspections or duties upon delivery. For any such case, our customer care department will make immediate contact to assist you.
Regrettably, we cannot deliver to P.O. boxes.
Once your order is placed, it will be shipped within 1 working day. Delivery will generally take 3 to 5 working days, depending on location. You can always check the status of your order by logging in to your account.
Please try the following if you are unable to place an order:
• Try the payment process again to see if it goes through.
• Place an order using a computer instead of a smart phone/tablet.
• Try Mozilla Firefox as our website tends to work best with this internet browser.
• If your payment is still not successful, please contact our Help Desk and provide us with a screen shot.
Unfortunately, we are not able to an cancel an order if it has already been shipped. However, you can return the package to us after it has been received. It should be returned to us unopened within 14 days.
Please include your name, order number and reason for return on the package or box.
Your account will show that your order is “completed” once your order is confirmed and verified. When the order is shipped, you will be emailed a tracking number that you can use to track your package on the website of the shipping company.
Prices on foreo.com include VAT for all deliveries to the USA and EU countries. For shipments to other countries, the customer is responsible for the payment of any eventual VAT or GST as required by each country’s regulations.
Please be aware that orders made outside the EU, Australia or the USA may be subject to additional import tax and duty once the order reaches its designated country. As FOREO has no control over these charges, you must bear the cost of any additional import taxes and duty fees.
FOREO accepts the following forms of payment for online purchases:
For delivery to European Union countries:
Visa, Mastercard / Eurocard
For delivery outside the European Union:
Major credit cards including Visa, Mastercard, American Express, Diner’s Club, Discovery.
As soon as your purchase has been verified, an order confirmation will be emailed to you.
To safeguard your security, FOREO does not store any credit card details. If you are uncomfortable with providing your credit card details online, please fill in the Help Desk form and we will offer an alternative payment method.
Online purchases will be charged to your credit card when you submit your order. However, the transaction will only be put through once we have verified your card details, received credit authorization and confirmed the availability of stock. You will be notified by email if for any reason we are unable to complete your order.