MYSA user avatar
Dora 30/04/2026

Hello Sam,

Thank you for your message!

To connect your mask to the app, you only need to turn the mask on once—there is no need to hold the power button continuously. If you keep holding it, the device may turn off, which is why you’re seeing that behaviour.

Once the mask is switched on, simply open the app and follow the pairing instructions.

If it still doesn’t connect, make sure the device is charged and Bluetooth is enabled on your phone.

Warm regards!

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