Is there anything more frustrating than using a website’s chat function, only to realize the “assistant” with whom you’re corresponding is actually a bot? Or needing to get in touch with an ostensibly international company, only to discover that its approach to customer care is, well, less than international?
When it comes to customer care, a human approach is everything. Did you know that FOREO’s Customer Services department spans no fewer than 20 nationalities between them, and is on hand to discuss everything from skincare to stockists. What’s more, unlike your local bank, say, or service provider, the Swedish firm doesn’t outsource its customer care to a third-party!
In fact, for a brand known for such cutting-edge beauty tech solutions, when it comes to Customer Care, they’re refreshingly down to earth – and not one of them is a bot! Of course, they’re also FOREO’s frontline for dealing with less-than-positive experiences – think returning the occasional faulty product (it happens!) and even less frequent delivery disasters. So while it’s not always an easy job, it’s nonetheless an essential one – and one that FOREO is committed to getting right.
To that end, FOREO’s Customer Care department have been paying particularly close attention to independent reviews site, Trustpilot. To date, they’ve notched up a respectable score of 8.8 out of 10, and are using feedback to keep learning, keep growing – and hopefully keep exceeding expectations!
FOREO’s pleasingly human approach to Customer Care is fitting – after all, the brand is all about helping people feel their very best! And while there’s clearly room for improvement before that much-coveted 10/10 score is within reach, tools like Trustpilot are an excellent way for brands to understand how they’re doing, how they’re perceived – and what they could do better.
Whatever your query – good, bad, or downright ugly – you can get in touch with FOREO’s Customer Care here.
foreo charge me in the bank 19.9 usd for order the foreo UFO but i din’t received the product. PLEASE FEEDBACK TO ME SOON.
THANKS
Please send an email to our amazing customer care team to customercare@foreo.com and they will help you immediately.
Dear Sirs,
I am terribly sorry but the truth is exactly the opposite.
I spent 1,500 euros in FOREO products and this is what happened:
The one I already received is not working properly after using it only twice (a UFO MINI), the rest have not yet arrived even though I bought them 12 days ago, so I do not know if they will work or not.
What I do know is:
Your APP is not working properly (it does not pair up with the devices)
Your chat service has permanently the “no agents available” message around the clock
Your European telephone number has an answering machine with the “we are unable to take your call” around the clock and last but not least nobody answers any emails, that is why I am writing to you.
I will really appreciate if someone had the decency of getting in touch
Pd: of course I tried to check if there have been an update of your APP, and yes there was in a few days ago which might be causing the problems bur I also found comments from other very upset clients …
Dear Yvonne, we are so sorry to hear you’ve had this experience with FOREO. We immediately consulted with our customer care department about your comment and they’ve notified us that your issues have been resolved. Thank you for your immense patience.
my toothbrush didnt work well. Where is the service in thailand
Sorry to hear this! Please send an email to customercare-row@foreo.com for further assistance.
Hi
my devise just arrived today and it is charging since two hours, and it’s not working at the moment.
It is plugged, the light stopped pulsing and stay on. When I unplugged it and press the bottom it doesn’t start and the light restart pulsing.
What I have to do? The light is pulsing and it doesn’t start at all
It has a deficiency?
Should I send it back to you?
Can I speak with an operator?
Hi Stefano, please send an email to customercare@foreo.com.
Hi. I am from Manila Philippines and would like to order, but first I’d like to know how many days will it arrive in my address and wont there be any problem with the delivery given the situation here? Hoping for your response. Badly wanting to try your product. Thank you.
Hi Rochelle, thank you for showing interest in FOREO! :)
We deliver in 3-5 business days, however, as stated on the website, due to COVID-19 we are experiencing delays.
Dear Foreo,
There’s no agent replying my email though I send it to customercare-row@foreo.com 1 week ago for a warranty. I really need a cleansing equipment for my blemish-prone skin but my luna 3 has problems with battery. It has died :) I am a little bit disappointed about the quality of your products, and I’m really disappointed about your customer care service, which I have heard before that it’s really good and sufficient! If I don’t receive any reply back in some next days, I will throw my luna 3 and it’s the last time I use a product of Foreo.
Regards!
Hi Vu, we are really sorry to hear you feel this way. Please note that we checked and there are no emails sent from you to our customer care department. Please send an official email to customercare@foreo.com. Thank you! :)
How to withdraw from the contract? I bought foreo but I ve changed my mind. Were send a package?
Hi Julia, Please contact the Customer Care Team via foreo.com and they will be able to assist you further :)
5036038 this is my order number. Following up through emails since 2 days. not even a single mail I have received till now.please cancel my order
Hi Ramya, Sorry to hear you want to cancel your order. I would recommend that you contact our Customer Care Team who can assist you further regarding your order.
Hi FOREO,
I would like to trust what was been written but it seems like the service I’ve received was completely opposite.
I have an ISSA 2 toothbrush which unfortunately stopped working after less than a month’s usage. File for warranty claim and was being told to destroy the equipment and until then will I receive my new toothbrush.
Well, it has been up to 3 weeks since the device was destroy and your customer care does not have the decency to reply to my countless emails And no follow up was taken seriously. Very upsetting and disappointing.
What a disappointing service and device at a cost
Dear Stacey, Thank you for your post and sorry to hear that your warranty claim has taken some time to get resolved. I have checked on our records and I can see our Customer Care Agent Cone has taken care of the case and is helping you with your claim. I hope this assures you and once again thank you for your patience.
Hi,
I have a faulty UFO device. Suddenly while using it stopped cooling down. And now neither heats up. I have nearly one year with it and with veré little usage.
I’ve tried to contact you through the form in the on line site, by email, by phone, social networks and don’t have an answer yet. Please help me. Thanks!
Hi Maria, Thank you for your post! I have looked into our records and I can see that Ana from our LATAM team is on the case. I hope this helps and be assured you are in good hands. :)
i bought a foreo luna 2 facial washer there was no successful message from the store ,foreo charge me in the bank 22188yen for the order the foreo but i did not received the product please check my order thanks
Dear Nguyen, Thank you for your post and sorry to hear of this situation. I would strongly recommend you contact our customer care team on foreo.com who will be able to assist you further in your case. Good luck
Hi good day I purchased a foreo luna play plus a week ago I used it twice daily but this morning the device is suddenly stop working? I purchased the device in namshi in saudi arabia. I hope you can help me. Thanks!
Hi Carla sorry to hear of this. I would recommend that you contact our Customer Care Team on FOREO.COM who can check this for you :)
Customer service is terrible, I put in a warranty claim since 1/12 and no one has reached out to me, sent CS multiple emails and no respose
Hi, there dear! Please send us an email at customercare@foreo.com. We will happily resolve the issue <3
Clark helped resolve my issue with my Foreo. He was very helpful.
Hello, hello!
Welcome to the FOREO family! Thank you for taking the time to reflect on your experience and for being an amazing customer <3 Your review means a lot to us and lets us know we’re on the right track! Enjoy your products and make sure you let us know if there is anything else we can help you with!
Hi,
I’m going to buy Foreo Eye, but I don’t know what is better for eye puffiness, can you please give me advice which is the best for my problem. Thank you in advance.
Dear Maria, thank you for your comment! It seems like our IRIS™ 2 would be a perfect fit for you! You can check it out here: https://www.foreo.com/iris-collection
Very hard to contact. I am not getting any tracking order. I tried all day to call them and leave voicemail but no one answers.
Hello there, we are so sorry to hear this, can you please contact us through https://www.foreo.com/support/contact Our agents will be happy to help! :)
My foreo mini 3 can’t turn off.
Hello Kat,
Please contact us through https://www.foreo.com/support/contact Our agents will be happy to help! :)
My device worked for less than a week, and it’s been a month since I claimed, you already blocked me from Instagram and didn’t sent my device.
Hello Angelica, thank you for reaching out.
We are sorry to hear about your experience!
Kindly note that our ultimate goal is making sure your inquiries get resolved professionally. Please give us a chance to look into this further for you.
Contact us through https://www.foreo.com/support/contact Our agents will be happy to help!
Kind regards! :)