Are you ready for a close encounter with fabulous skin?
Since FOREO started shipping UFO devices across the globe, beauty fans have been raving about the results and asking about the availability of the app. Fear not glow-addicts! UFO app just launched on Google Play Store while the iTunes App Store version is sitting pretty waiting for the go-ahead which should be confirmed by April 18th 2018, latest.
But even without the app, UFO facial treatments works without a glitch in the Quick-Start Mode that allows you to start using your device straight away, especially if the app is not yet available in your language
Here’s How UFO Works:
Quick-Start Mode
- Clip your UFO mask into place.
- One short press automatically activates the Make My Day Treatment.
- A second press activates the Call It a Night Treatment depending on the mask you choose.
- Gently glide UFO across clean, dry skin and massage the formula in using circular motions until the device turns off, indicating the end of your treatment.
- Use your fingers to gently pat any remaining essence into your skin, until it is fully absorbed. Follow with your favorite moisturizer.
- Dispose of the mask and rinse UFO under running water. Enjoy the glow!
App-paired Mode
For the future app users, here’s a simple guide for using your UFO with the mobile app
- Download the FOREO app
- Press and hold the ON/OFF button for 3 seconds to pair UFO with our FOREO app. Full white light appears when UFO is paired.
- Follow instructions to clip mask in place and scan the mask barcode. The corresponding treatment will automatically sync to your UFO device.
- Gently glide UFO across clean, dry skin and massage the formula in using circular motions until the device turns off, indicating the end of your treatment.
- Use your fingers to gently pat any remaining essence into your skin, until it is fully absorbed. Follow with your favorite moisturizer.
- Dispose of the mask and rinse UFO under running water. Enjoy the glow!
I tried connect my Foreo product to the app. I turned on the Bluetooth and pressed the button until it blinked and it just blinks and then stops, but never connects to the app.
Hi Jennifer! To successfully connect the device with the app, please kindly turn on the Bluetooth, then turn on the app and stay at the home screen of the app, where you can see the “connect” option on the bottom of the screen. Then press and hold the on button of the device for 3 seconds. The device’s led light on the back of the device should then start blinking and the device should get automatically connected to the app.
If this does not help, please try reinstalling your app as the application is still in the beta mode and it’s going thru updates constantly. Also, make sure you are using the newest version of the software on your mobile.
Yesterday I realized the app has been updated (not sure when). There is a control option where I can chose to use hot/cold/off and the different lights of combination of them. But the app seems to unstable or what, after my iPhone screen went into lock/dark screen, it stops functioning and I have problem connecting. My foreo keep blinking so maybe it’s the battery… do share more about this control and what we can use it for etc
Hi Jessica! We are sorry to hear that you are experiencing issues with your device and would like to help you resolve the issue as soon as possible. Please contact us at customercare-usa@foreo.com and we will get back to you with the possible solutions immediately :)
Hi, I have no problem to pair my smart phone and my UFO, but the scan function doesn’t work. I mean a have an app with QR reading that works very well on my smart phone(so the problem doesn’t come from the IPhone) but the scan into the UFO application doesn’t work. Can you please advise how to sole this issue ?
Hi Fabienne! We are sorry to hear that you are experiencing issues with your device and would like to help you resolve the issue as soon as possible. Please contact us at customercare-usa@foreo.com and we will get back to you with the possible solutions immediately :)
Just received my Luna fofo from fabfitfun. Excited to use and downloaded the app. It’s still in Chinese. I read earlier comments/responses from April stating that you expected an English version any day. It’s the middle of June. Am I missing how to change it to English or is this app still not useful for me?
Hi Kristin! Have you tried downloading “Foreo For You” App? This one is available in English :)
Hi, I cannot register my UFO – I see on the app “Register” space, but when I click on it, nothing happens. How can I register my device then?
Hello Katarzyna! If you still experience the same situation, please contact customercare-usa@foreo.com and our Customer Care team would be very happy to help you further :)
I can not connect my Ufo device to the app. After going through the process off connecting the full white light appears on the device, but the app still shows “please wait…”.
Hi JP, please try restarting your phone, Bluetooth, and the device (by pressing the power button once). Make sure your phone has a stable internet connection Bluetooth and Location services are on. Once you get to the connect page, press and hold the power button for 3 seconds. The device should connect easily!
Have an iPhone 8, downloaded the app. Recently purchased a foreo ufo device. press and hold the button…no flashing, nothing. Any suggestions?
Hi, Deb! We would like to suggest you restarting your phone, Bluetooth, and the device (by pressing the power button once). Make sure your phone has a stable internet connection Bluetooth and Location services are on. Once you get to the connect page, press and hold the power button for 3 seconds. The device should connect easily :-)!
My UFO is blinking, but remains unpaired with the app and I cannot use it.
I’ve closed it down, switched on and off bluetooth..
How should I proceed?
Dear Mirella,
Please contact our team at customercare-emea@foreo.com and the colleagues will assist you as soon as possible!
I bought the UFO from Sephora app delivered to Philippines. I just finished downloading the Foreo App but I can’t add the Glow Addict mask I bought with it.
Hi, Elle! You need to scan the code on mask then the different mode will be added to your APP!
How do I register my new ufo for its warrenty via the app? Thanks
Hello, Pippa! Your UFO is automatically registered to your Foreo account as soon as you connect it to the application.
Hi there,
Suddenly my app cannot connect to my Foreo UFO. I tried to reinstall the app but still the same. On the app keep saying “press and hold the button for 5 seconds”.
Please advise.
Thanks
Hi, Dee! Please contact our Customer Care team and our colleagues will assist you as soon as possible!
I was curious as to whether or not you’re able to add multiple masks onto the app at one time as I see that on the foreo ufo page on the site there is a photo that displays the app and it says, “Mask left 2”. Is this possible?? Thank you!
Hi, Cara! Please contact our Customer Care team and they will do their best to help you as soon as possible.
I do not have a smartphone. If i use the manual start does this limit the variety of lights and pulsations that the device will provide? would the cryo setting work if i start manually? thanks.
Hi, Patrice! Please send all of your inquires regarding our products to our Customer Care team :-)
Hi, how do I register the warranty for UFO? There was no magnetic card in the package which I received. The deivice is purchased in Singapore.
Hello, Giselle, please contact our Customer Care team and they will provide you all the necessary information about the registration.
I bought different masks and can’t download the settings for them on the app. Please give detailed instruction how to do it. Thank you.
Hi Monika! Please contact our Customer Care Team who will be more than happy to assist you as soon as possible :)
How can I add the other masks to my app?
Make My Day and Call It a Night are already pre-programmed in your device. Any other mask treatment must be activated through the app for the first time. Then, the routine can be accessed through the app or by using the universal button. Connect your UFO with the app. In the app, scan the mask barcode and follow the instructions.
Hi,
Our Foreo Ufo stops charging once it gets very low level (the lights blink around the ring few times and then it stops by glowing only the first segment). Is the battery dead?
Thanks for info.
Hi, Mikken! Could you send us a video showing this to customercare@foreo.com?
Our amazing Customer Care team will then help you further!
But a smiling visitant here to share tthe love (:,
btw outstanding design and style.
I can’t connect my UFO to the phone app. It’s saying “unprocessable entity” all the time. I emailed the customer service, but I don’t when will they reply. :( I bought one and returned and bought this new one thinking it would work but the same thing happens. :(
Hi, Joanna! I’m so sorry to hear about this issue! Would you mind sending us an email to customercare@foreo.com? Please send us a screenshot from the app, and let us know which phone and app version you are using. Thank you!
I have a problem with ufo mini
I can’t connect with app. I turned it on and it didn’t automatically get into app. It keep loading at ‘press and hold power button for 5 sec’ and go nowhere. I closed app and turn off Bluetooth, tried it again and still not working. And I tried it again this time it changed from with light to purple(maybe pink) then it changed to red and started vibrate then changed to green light and vibrate. And end up with no light and soft vibrate and stop.
I’m so sorry to hear you are experiencing issues with our APP. Please try updating the APP and should you have any issues again please write an email to customercare@foreo.com for further assistance.