Are you ready for a close encounter with fabulous skin?
Since FOREO started shipping UFO devices across the globe, beauty fans have been raving about the results and asking about the availability of the app. Fear not glow-addicts! UFO app just launched on Google Play Store while the iTunes App Store version is sitting pretty waiting for the go-ahead which should be confirmed by April 18th 2018, latest.
But even without the app, UFO facial treatments works without a glitch in the Quick-Start Mode that allows you to start using your device straight away, especially if the app is not yet available in your language
Here’s How UFO Works:
Quick-Start Mode
- Clip your UFO mask into place.
- One short press automatically activates the Make My Day Treatment.
- A second press activates the Call It a Night Treatment depending on the mask you choose.
- Gently glide UFO across clean, dry skin and massage the formula in using circular motions until the device turns off, indicating the end of your treatment.
- Use your fingers to gently pat any remaining essence into your skin, until it is fully absorbed. Follow with your favorite moisturizer.
- Dispose of the mask and rinse UFO under running water. Enjoy the glow!
App-paired Mode
For the future app users, here’s a simple guide for using your UFO with the mobile app
- Download the FOREO app
- Press and hold the ON/OFF button for 3 seconds to pair UFO with our FOREO app. Full white light appears when UFO is paired.
- Follow instructions to clip mask in place and scan the mask barcode. The corresponding treatment will automatically sync to your UFO device.
- Gently glide UFO across clean, dry skin and massage the formula in using circular motions until the device turns off, indicating the end of your treatment.
- Use your fingers to gently pat any remaining essence into your skin, until it is fully absorbed. Follow with your favorite moisturizer.
- Dispose of the mask and rinse UFO under running water. Enjoy the glow!
App kept requesting me to connect my device which was already connect because the decide is showing white light. The app do not proceed to the main page. What should I do? My location is in Singapore
Please make sure to update your app and to charge your device. :)
If the listed above does not help please send an email to customercare@foreo.com and they will help you in no time!
I can create an account, download the app, but the UFO mini 2 still wont connect? Just keeps on working
Hi Pia,
Thank you for reaching out to us!
Please contact us through https://www.foreo.com/support/contact Our agents will be happy to help you solve all the problems!
Sweet regards :)
Hi there?
I can not connect my ufo to this app anymore, it used to work before. Now error says – Missing token. What does it mean and what can I do about it?
Don’t worry, this message means that you simply need to update your APP. :)
After 3 weeks of usage heating and cooling functions stopped working. Is there a way to restart it somehow or I need to return it for fixing?
I’m so sorry to hear this Barbara. Please write an email to customercare@foreo.com for further assistance.
Hi, I have the UFO mini. Does it have a cryo mode as well? I think I’ve read it doesn’t have the same features than the regular size UFO?
Kind regards,
You are correct, UFO mini and UFO have different features. Hence, UFO Mini does not have Cryo-Therapy mode.
I’ve been trying to connect my UFO to the app and it says « Missing token. Your need send token to access this endpoint ». I’ve tried downloading the latest version of the app and it is still not working.
Dear Danika, please send an email to customercare@foreo.com in order to receive further assistance.
I tried to pair my UFO device with my new iPhone but it did not work. The error message says: Missing token. You need to send token to access at this endpoint. But it successfully paired on my old phone. Please advice what I should do.
Please note that this message appears when your app is not updated. Can I kindly ask you if you tried deleting and reinstalling the application? Please make sure to restart your phone. Once the phone has been restarted, please then attempt to enter and use the application.
I just purchased my FOREO UFO. I also purchased several different masks. However, I can only get it to read my Make My Day and Call it a Night masks. I don’t understand. Please help.
Hi Michelle, please try updating your APP and if it doesn’t help please send an email to customercare@foreo.com
Hi, I was uSing UFO for a long time, but iI can not connect with my phone and it is says – “Missing token.you need to send token to access endpoint “ . The application was updated i’m not sure when . I bought a lot mask sheets and I can not use it. what can I do about it?
Hi Alesya, Thank you for your post! I would recommend that you update delete the app and then upload it again. Make sure the wifi and Bluetooth is connected on your phone whilst also make sure your device is fully charged. This should help but if there are any issues then please get in contact with our lovely customer care :)
I’m from vietnam. I just purchased a foreo ufo from foreo.com and my ufo was sent from suzhou sventech china. I tried many times but I can not pair my ufo with app, the light on my ufo was not blink means it paired but nothing change on my app, it still show “press and hold the power button…” I’ve tried many phone but It still has the same problem. Please help
Dear Vy, Thank you for you for your post. Firstly I would recommend that you fully charge your device, WIFI and Bluetooh enabled your phone along with deleting and then reloading the App to start again. We would recommend that you contact our ROW Customer Care Team who can assist you further with this and get you back on track to using your UFO. Hope this helps :)
I just bought ufo2 last month and the function heating and cooling are not working. Please advise
Dear Benz, Thank you for your post! I would recommend that you get in contact with our Customer Care Team on foreo.com who can assist you further. I hope this helps and you get back to enjoying your UFO 2 :)
the ufo i bought in HK can only be registered through the chinese app, but the not english app?? Isnt it universal? I have been trying to get it work on the english app, but apparently it only connects to the chinese app
Dear Vivian, I would recommend you contact our Customer Care Team who can look into this further for you. Otherwise, please un-install and re-stall the App to allow any updates to take place.
Hi, I have given my Foreo UFO to my friend, but she can’t use the app since the device is still connected or registered to my email address.. how do I unlink it please so can use the app on her phone aswell..and link her email add instead, thank you
We recommend that you contact customer care who will be able to locate your account and device to then go ahead and remove it from your account.
After 1 weeks of usage heating and cooling functions stopped working
Dear Ngan, I can see that you have contacted our customer care with this issue so I can assure you are in good hands.
I just bought The UFO 2 and attempted several times to connect it to my Foreo app but they were failed. I have been using the app with my Foreo 3 for 1 year and there is no problem. Please guide me how to solve this issue. Thank you!
Dear Thi, Thank you for your you post. Please contact Customer Care on foreo.com and they will be able to assist you further.
Hi, just purchased the FOREO UFO 2 after reading all the rave reviews. Downloaded and App but cannot connect my device, very frustrating! A message keeps appearing
“Missing token
Your need send token to access
this endpoint”
On the verge of sending it back!
Dear Deborah, Thank you for your post and sorry to hear of the issues at hand. I can see that you have contacted our customer care team and they have assisted you with your case so you should be back on track with your UFO 2. Hope that helps and enjoy your UFO 2!
I have bought the Ufo 2. I activated it, but in the app, I see that only two masks are active-make my day and call the night. How can I use the different. How can i add them? Does it work only with these two?
Hi Joanna, Thank you for your message and I can see that you have contacted our lovely Customer Care Team regarding this so you are now all sorted to enjoy your UFO!
Hi, I just want to use warm mode to feel more relaxed. I know foreo ufo works better with ita own masks but aometimes I just want to use it with my basic serums as a massage. I thought I can change the warm-cold setting from settings but it seems it doesnt work. Vibration can be changed but temperature dis not work? Is this normal?
Thank you for your comment! Our UFO treatments are specifically designed to bring out the very best skincare benefits of each of our masks. However, you can customise your treatments via the settings in the FOREO For You App. We advise you to always be careful when experimenting, especially with something as delicate and individual as your skin. Be especially careful while using Thermo-therapy. Using it directly on the skin might cause unwanted stress to your skin. Additionally, some skincare products might contain heat-reactive ingredients so make sure you double-check the ingredient list in your products before indulging in Thermo-therapy. And always remember to treat your skin with love and attention, not aggression. We hope this helps!
Hi,
I’m from Portugal,
I received UFO at Christmas and I can’t use it, I connect but when I try to do the treatment it gives me an error.
Can you help?
Dear Adja, We would recommend contacting our Customer Care Team on chat or via FOREO.COM who would be happy to assist you further :)
I’ve bought one UFO 2 and it cannot sync with the app. I can connect it but then nothing happens. It doesn’t ask me for a bar code and I’m not able to enter “treatments” and “configurations”. It just shuts down the app. I’m using an Iphone 11 Pro Max.
Hi Vasco, Thank you for your post and sorry to hear that you are having some issues with the App connection to your device. In this case please contact Customer Care on FOREO.COM and one of our agents will assist you further to get the best use of your UFO 2! Hope that helps :)
Since the new app was released no treatments work with my UFO. I need to chose the light color, cold or hot and massage intensity. I paid a lot of money for the masks, however the app does not connect with the UFO for the preset treatments. Can you provide a solution ASAP? It has been a week and the UFO was functioning well in the old app.
Dear Kika, Sorry to hear that you are having some issues with your UFO! In this case, we would recommend that you contact Customer Care on FOREO.COM who can assist you further to get the best use out of your device. Hope this helps :)