Incoming! UFO Sighting in Your Phone’s App Store

April 11, 2018 • FOREO Newswire / Products

Are you ready for a close encounter with fabulous skin?

Since FOREO started shipping UFO smart masks across the globe, beauty fans have been raving about the results and asking about the availability of the app. Fear not glow-addicts! UFO app just launched on Google Play Store while the iTunes App Store version is sitting pretty waiting for the go-ahead which should be confirmed by April 18th 2018, latest.

But even without the app, UFO smart mask treatments works without a glitch in the Quick-Start Mode that allows you to start using your device straight away, especially if the app is not yet available in your language

Here’s How  UFO Works:

Quick-Start Mode

  1. Clip your UFO mask into place.
  2. One short press automatically activates the Make My Day Treatment.
  3. A second press activates the Call It a Night Treatment depending on the mask you choose.
  4. Gently glide UFO across clean, dry skin and massage the formula in using circular motions until the device turns off, indicating the end of your treatment.
  5. Use your fingers to gently pat any remaining essence into your skin, until it is fully absorbed. Follow with your favorite moisturizer.
  6. Dispose of the mask and rinse UFO under running water. Enjoy the glow!

App-paired Mode

For the future app users, here’s a simple guide for using your UFO with the mobile app

  1. Download the FOREO app
  2. Press and hold the ON/OFF button for 3 seconds to pair UFO with our FOREO app. Full white light appears when UFO is paired.
  3. Follow instructions to clip mask in place and scan the mask barcode. The corresponding treatment will automatically sync to your UFO device.
  4. Gently glide UFO across clean, dry skin and massage the formula in using circular motions until the device turns off, indicating the end of your treatment.
  5. Use your fingers to gently pat any remaining essence into your skin, until it is fully absorbed. Follow with your favorite moisturizer.
  6. Dispose of the mask and rinse UFO under running water. Enjoy the glow!

 


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77 responses to “Incoming! UFO Sighting in Your Phone’s App Store”

  1. D Viniar says:

    How do I download the APP in English?
    It only downloads in Korean.

    • lane says:

      Hi there! The English version of the app has been submitted to the App store – we’re just waiting for its approval to go through! Unfortunately, it’s out of our hands but we expect it to be live any day now.

  2. Angelina Fong says:

    I unable to register to start my ufo mask, pls provide correct APP to download, my location is Singapore.

    • lane says:

      Hi Angela, The UFO app has been submitted and will show up in your app store once it has been approved – unfortunately, it’s out of our hands right now, but we hope it will be live for everyone this week!

  3. Jasmine says:

    So, may I ask which app should I use to register as a Hong Kong customer?

    • katiesteadman says:

      Hi Jasmine 🙂 Right now, the China FOREO app only supports mainland China mobile numbers… Our app wizards are working to change this for our users in Hong Kong, but in the meantime you can try downloading the global English version!

  4. Krystal says:

    i downloaded the ufo app from hong kong app store
    the ui is simplfied chinese.
    i tried to register an account but there is one choice of the country code (+86) only that i cannot enter my mobile no
    it is because the country code of hong kong is+852
    please update the app or publish another app for hong kong user

    • katiesteadman says:

      Hi Krystal Right now, the China FOREO app only supports mainland China mobile numbers… We are working to publish a Hong Kong version, but in the meantime you can try downloading the global English version!

  5. Vanessa says:

    I just i the app but I’m having trouble linking it to my device. The Bluetooth function seems to be not working.

    • katiesteadman says:

      Hi Vanessa! Sorry to hear you’re having trouble. You’ll need to make sure Bluetooth on your phone is turned on, then open the FOREO app and select ‘My UFO’. Turn on your UFO – a blinking white light means UFO is in pairing mode – and it should automatically connect! You’ll know UFO has been successfully paired when the ring of white LED lights is no longer blinking.

  6. Mable says:

    How can I use the LED lights function using the app?

    • katiesteadman says:

      Hi Mable,

      We’ve created UFO smart mask treatments with the optimal temperature, pulsation intensity, and LED wavelength for each UFO Activated Mask formula. So, all you have to do is select your preferred treatment in the app, and it will automatically sync to your UFO device!

  7. Claire says:

    I got my UFO and plugged it in and it immediately started vibrating. It vibrated for 2 hours and then died. No amount of pressing the button would turn it off or holding the button. When it died I tried to press the button again and nothing happened so I re plugged it in and immediately it started vibrating again. I haven’t been able to use it because of this glitch and I can’t get through to customer service because the Australian number is not a real number. This is very stressful. Something is obviously wrong with my UFO. Can you please provide some assistance and help?

  8. Noris says:

    Is it only red-light mode available?

  9. KC says:

    How do i customize the treatment settings to skip the warm cycle for example?

    • katiesteadman says:

      Hi Karena, each UFO smart mask treatment has been carefully designed for optimal results! Simply scan your preferred mask in the app, and enjoy 🙂

  10. Tina says:

    I can not download the application. No one support me. I am so sad.

  11. Evelyne says:

    I can’t pair my UFO with my phone. The UFO alternates between flashing and constant light while my phone tells me “please wait” for over 15 minutes. What am I doing wrong?

    • katiesteadman says:

      Hey Evelyne 🙂 A solid white light means your UFO has successfully paired! The flashing light indicates UFO is in pairing mode. If in doubt, try turning off your UFO, and closing the FOREO app. Make sure Bluetooth is enabled on your phone, then restart the app and turn UFO on. Hope this helps!

  12. Ina says:

    How do I change which light color I want to use, it always defaults to the red light (warm) setting. I would like to know how to use the cryotherapy feature please.

  13. denise Scott says:

    I get as far as create account and always check your internet connection
    the connection works for everything else

  14. Jennifer says:

    Im in Canada and I downloaded the foreo app but it doesn’t have an ufo option. I can’t pair my ufo to my phone.

    • molliesnyder says:

      Hi Jennifer!

      In order to sync the app with UFO make sure your device is on and in pairing mode and that you have Bluetooth activated on your phone. If you’re still having trouble, feel free to get in touch with our customer service at customercare-usa@foreo.com.

  15. Dalton says:

    My foreo starts a treatment for about three seconds then stops and the light light starts flashing

    • molliesnyder says:

      Hi Dalton!

      When the light is flashing on the device, this means UFO is in pairing mode. To set up your UFO, turn on the Bluetooth function on your phone and then open the FOREO app and follow the instructions to sync your phone with your device. If you have any further questions, feel free to reach out to our customer support line at customercare-usa@foreo.com.

  16. Priscila says:

    Hello, I downloaded the app and for the past two days it’s been showing this error (see below), even though I have Internet connection. I even rebooted the router and the phone several times just in case but it is not an Internet problem for sure.

    “Oops something went wrong. Check your Internet connection and try again.”

    What should I do?

  17. Linda says:

    The barcodes on my masks continue to be “invalid”. Every one I’ve tried to use is invalid. How can this be? There needs to be a way to enter them in by hand or override the system. The UFO is useless if the barcode doesn’t scan because it doesn’t start. Is there a way to use it manually???

    • katiesteadman says:

      Hi Linda! Have you scanned the box barcode or the sachet barcode? Either should work, but give them both a go. You can start the Make My Day treatment manually by pressing the universal button twice (once to turn on, and once to activate), which will illuminate 1 pink LED. You can start Call It a Night by pressing the button three times, which will illuminate 2 pink LEDs. Hope this helps!

  18. Doris says:

    Hello
    I just received the ufo mask do I need to charge it first or does it arrive pre charged?
    I really do not need the blue light function is this something I can control if so how?
    Lastly, If I am using the app do I need to scan the mask box every time so it know what mask I am using?
    Thanks

    • molliesnyder says:

      Hi Doris,

      When you first receive the device, it should be ready for use, however to be safe we advise plugging it in to charge for 2.5 hours for a full-charge.

      The blue LED light function was designed to be paired with our future mask collections – so stay tuned for more information on which masks treatments use blue LED light. For now, the Make My Day and Call It a Night masks do not feature blue LED light.

      When using the app, you only need to scan the barcode on the mask the first time you use a new mask. The mask box will automatically sync with your FOREO app to unlock your UFO corresponding treatment routine!

  19. Grace says:

    Hi, the Kickstarter campaign comments from Foreo said the UFO would be designed so that it could be used standalone as light treatment or heat/cold treatment. For example, I bought it to use the blue LED for acne now, not to have to wait till some mask what may not be suited to my skin that happens to use blue LED finally makes its way to the shelves! But now the commentry above says all settings are mask specific. Are you saying the Kickstarter campaign commentry straight from the developer isn’t correct? That means the campaign was very misleading! Can you please clarify what the plans for the UFO are?

    • katiesteadman says:

      Hi Grace! So sorry for this confusion. Yes, when the Kickstarter campaign was launched UFO was still in the early stages of development, so a few things have changed along the way. We wanted to offer the most effective at-home facial treatments possible, so we created the optimal combination of UFO technologies for your specific skincare concerns in combination with premium Korean mask formulas. A little birdie told us that there is a mask & UFO treatment routine that you might enjoy coming very, very soon so hang in there! 😉

  20. Alina N. says:

    Hi, I downloaded the app onto my google pixel but it doesn’t give me the option to track my usage or set up any reminders. On my screen, I only see two icons , the day mask and the night mask, but all the other sections are blank. Thank you so much! Love these masks!

    • katiesteadman says:

      Hey Alina 🙂 Currently, there are only 2 UFO Activated Masks available – Make My Day & Call It a Night. The other blank sections you see are for the new masks – launching very soon!

  21. Jennifer says:

    I tried connect my Foreo product to the app. I turned on the Bluetooth and pressed the button until it blinked and it just blinks and then stops, but never connects to the app.

    • FOREO says:

      Hi Jennifer! To successfully connect the device with the app, please kindly turn on the Bluetooth, then turn on the app and stay at the home screen of the app, where you can see the “connect” option on the bottom of the screen. Then press and hold the on button of the device for 3 seconds. The device’s led light on the back of the device should then start blinking and the device should get automatically connected to the app.

      If this does not help, please try reinstalling your app as the application is still in the beta mode and it’s going thru updates constantly. Also, make sure you are using the newest version of the software on your mobile.

  22. Jessica says:

    Yesterday I realized the app has been updated (not sure when). There is a control option where I can chose to use hot/cold/off and the different lights of combination of them. But the app seems to unstable or what, after my iPhone screen went into lock/dark screen, it stops functioning and I have problem connecting. My foreo keep blinking so maybe it’s the battery… do share more about this control and what we can use it for etc

    • FOREO says:

      Hi Jessica! We are sorry to hear that you are experiencing issues with your device and would like to help you resolve the issue as soon as possible. Please contact us at customercare-usa@foreo.com and we will get back to you with the possible solutions immediately 🙂

  23. Fabienne says:

    Hi, I have no problem to pair my smart phone and my UFO, but the scan function doesn’t work. I mean a have an app with QR reading that works very well on my smart phone(so the problem doesn’t come from the IPhone) but the scan into the UFO application doesn’t work. Can you please advise how to sole this issue ?

    • FOREO says:

      Hi Fabienne! We are sorry to hear that you are experiencing issues with your device and would like to help you resolve the issue as soon as possible. Please contact us at customercare-usa@foreo.com and we will get back to you with the possible solutions immediately 🙂

  24. Kristin says:

    Just received my Luna fofo from fabfitfun. Excited to use and downloaded the app. It’s still in Chinese. I read earlier comments/responses from April stating that you expected an English version any day. It’s the middle of June. Am I missing how to change it to English or is this app still not useful for me?

  25. Katarzyna says:

    Hi, I cannot register my UFO – I see on the app “Register” space, but when I click on it, nothing happens. How can I register my device then?

  26. JP says:

    I can not connect my Ufo device to the app. After going through the process off connecting the full white light appears on the device, but the app still shows “please wait…”.

    • FOREO says:

      Hi JP, please try restarting your phone, Bluetooth, and the device (by pressing the power button once). Make sure your phone has a stable internet connection Bluetooth and Location services are on. Once you get to the connect page, press and hold the power button for 3 seconds. The device should connect easily!

  27. Deb says:

    Have an iPhone 8, downloaded the app. Recently purchased a foreo ufo device. press and hold the button…no flashing, nothing. Any suggestions?

    • FOREO says:

      Hi, Deb! We would like to suggest you restarting your phone, Bluetooth, and the device (by pressing the power button once). Make sure your phone has a stable internet connection Bluetooth and Location services are on. Once you get to the connect page, press and hold the power button for 3 seconds. The device should connect easily :-)!

  28. Mirella says:

    My UFO is blinking, but remains unpaired with the app and I cannot use it.
    I’ve closed it down, switched on and off bluetooth..
    How should I proceed?

  29. Elle says:

    I bought the UFO from Sephora app delivered to Philippines. I just finished downloading the Foreo App but I can’t add the Glow Addict mask I bought with it.

  30. Pippa says:

    How do I register my new ufo for its warrenty via the app? Thanks

  31. Dee says:

    Hi there,
    Suddenly my app cannot connect to my Foreo UFO. I tried to reinstall the app but still the same. On the app keep saying “press and hold the button for 5 seconds”.
    Please advise.
    Thanks

  32. Cara Reynolds says:

    I was curious as to whether or not you’re able to add multiple masks onto the app at one time as I see that on the foreo ufo page on the site there is a photo that displays the app and it says, “Mask left 2”. Is this possible?? Thank you!

  33. Patrice says:

    I do not have a smartphone. If i use the manual start does this limit the variety of lights and pulsations that the device will provide? would the cryo setting work if i start manually? thanks.

  34. Giselle says:

    Hi, how do I register the warranty for UFO? There was no magnetic card in the package which I received. The deivice is purchased in Singapore.

    • FOREO says:

      Hello, Giselle, please contact our Customer Care team and they will provide you all the necessary information about the registration.

  35. Monika says:

    I bought different masks and can’t download the settings for them on the app. Please give detailed instruction how to do it. Thank you.

    • FOREO says:

      Hi Monika! Please contact our Customer Care Team who will be more than happy to assist you as soon as possible 🙂

  36. Karolina says:

    How can I add the other masks to my app?

    • FOREO says:

      Make My Day and Call It a Night are already pre-programmed in your device. Any other mask treatment must be activated through the app for the first time. Then, the routine can be accessed through the app or by using the universal button. Connect your UFO with the app. In the app, scan the mask barcode and follow the instructions.

  37. Mikken says:

    Hi,

    Our Foreo Ufo stops charging once it gets very low level (the lights blink around the ring few times and then it stops by glowing only the first segment). Is the battery dead?

    Thanks for info.

  38. But a smiling visitant here to share tthe love (:,
    btw outstanding design and style.

  39. Joanna says:

    I can’t connect my UFO to the phone app. It’s saying “unprocessable entity” all the time. I emailed the customer service, but I don’t when will they reply. 🙁 I bought one and returned and bought this new one thinking it would work but the same thing happens. 🙁

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