Check out the answers to the most common LUNA 3 questions.
Our latest LUNA 3 is out, and it raised some new interesting questions from our FOREO friends! Find answers to everything you’ve been wondering about the brand new LUNA 3, like how exactly to combine it with the app for the best massage treatment? Can it be used without the app? And many more great questions.
To get started, take a look at this step-by-step video on how to use the app. You’ll be calling yourself a LUNA 3 expert in no time!
Can I use LUNA 3 without the app?
You can, but in that case, you will be able to use only the cleansing mode of LUNA 3. However, to unlock your device for your first use, you must register through the FOREO app and select your cleansing intensity preferences, and then you can start using LUNA 3 without the app.
When it comes to massage treatments – you cannot avoid the app. You need the app for two reasons – there are four massage treatments so with the app you choose which one you want. Each massage is navigated with the video in the app so you need it to get the best experience of your facial massage treatment.
How to use LUNA 3 without the app?
To turn on the device you need to double click the button on the backside and the device will start pulsating. After 60 seconds (or more if you set a longer duration) the LUNA 3 will automatically turn off.
If you want to stop the pulsations before the end, you can hold the button on the backside for 5 seconds and it will turn off.
How do I turn off LUNA 3?
LUNA 3 automatically turns off after the treatment ends. If you want to stop cleansing or massage mode in the middle of a treatment you can do so by clicking “Done” at the bottom of the screen in the app. The alternative way is to hold down the button at the backside of the device for 5 seconds.
How can I change the intensity of pulsations?
The intensity of pulsations is controlled by the app. You can change it by going to the main menu, (click on the three horizontal stripes) and choosing “My FOREO products”. After you select your device, you can go to settings and change the intensity.
We have one more trick to reveal – While you are testing the intensities, you can keep changing it until you discover the one that you like best. When you find your perfect match, you just click “Done”. The intensity you choose will be saved and used for all future cleansings.
Can I change the duration of the cleansing?
The duration of the cleansing is also controlled by the app. When you open the app and choose your device, you should go on settings and select your desired cleansing duration. Keep in mind that the minimum cleansing duration is 60 seconds.
How to start massage mode?
When you open the app and select your product you will be immediately sent to the cleansing mode screen. To start the massage mode you can click on “Go to massage mode” above the “Start” button at the bottom of the screen.
On the new screen, you will have a slider with all treatments (you see the next one by swiping right and go back by swiping left). After choosing the treatment, simply click “Start treatment” and enjoy your navigated facial massage.

Easy-to-use, reliable, and durable, LUNA 3 delivers gentle, yet efficient deep cleanse and a momentary look of rejuvenated skin.
Can I use LUNA 3 with cleansing oils?
You can use any facial cleanser with LUNA 3, but to keep your device working perfectly, avoid clay-based, silicone-based, or grainy cleansers as they may damage the silicone.
How to register my LUNA 3?
The LUNA 3 has a new, more simple and quicker way of registration. The first time you turn on the device you need to connect it with the app. Simply turn on the Bluetooth on your phone and turn on the LUNA 3. Once they sync, the product will automatically register.
I haven’t received a scratch card, who should I contact?
Don’t worry, you don’t need a scratch card anymore. The older generations of LUNA devices had scratch cards with the serial number that were used for the product registration. LUNA 3 doesn’t have it because you automatically register your device the first time you connect LUNA 3 with the app.
Where can I find the serial number of my LUNA 3?
You can find the serial number of your LUNA 3 in the app. Just go to the main menu, click on “My FOREO products” and choose the device whose serial number you want to find. The next screen, titled “About product”, shows your serial number as the first listed number.
If you’re looking for your serial number in order to register your product, don’t worry about it. Your device was automatically be registered the first time you connected to the app.
I cannot get my Luna 3 to work. for 200 dollars, this is the most ridiculous thing I have ever purchased. How do I return it?
Dear Grace,
I am sorry to hear about the issues with your LUNA™ 3. I will guide you through the process of placing the claim.
In order to place the claim please follow the below steps:
1. Go to Foreo.com
2. Go to https://www.foreo.com/user/login and log into your FOREO user account.
3. After you log in you will see the ‘Warranty Claim’ tab on the left side of your screen. If you are on your phone click on the arrow next to your name and a drop-down menu will open up. Please click on this ‘Warranty Claim’ button.
4. Scroll down and click on the ‘Make a Claim’ button next to the device you want to claim.
5. Fill in the claim form and click on the ‘Make a claim’ button to submit the claim form.
Once you place the claim, you will be contacted back with further information on how to proceed.
Have a great day!
My luna 3 started to vibrated without being touch and I couldn’t make it stop. I needed to plug the device to charge it and that was the only way to make it stop. Could you please tell me what’s the problem and if I need to do something ? Also it is not recognised anymore for the app.
Thanks
Dear Giuliana,
I am sorry to hear about the issues with your LUNA™ 3. I will guide you through the process of placing the claim.
In order to place the claim please follow the below steps:
1. Go to Foreo.com
2. Go to https://www.foreo.com/user/login and log into your FOREO user account.
3. After you log in you will see the ‘Warranty Claim’ tab on the left side of your screen. If you are on your phone click on the arrow next to your name and a drop-down menu will open up. Please click on this ‘Warranty Claim’ button.
4. Scroll down and click on the ‘Make a Claim’ button next to the device you want to claim.
5. Fill in the claim form and click on the ‘Make a claim’ button to submit the claim form.
Once you place the claim, you will be contacted back with further information on how to proceed.
Have a great day!
My FOREO won’t run on the clean option. I can find it and it massages but it will not clean. Also I want to e able to use it without my phone.
i want to use my LUNA 3 manually but i can’t start it without using the app… very frustrating, sent a message to them via the app and no response –
Dear Saveta, thank you for your comment! Please do not worry – our agents will be happy to help! Please contact us through: https://www.foreo.com/support/contact
Hello, I have 6 foreo devices. I removed the app from my smartphone long time ago. Maybe another smartphone. Today I put the app on my smartphone. I can’t see any device and I can’t add any. Please help me. I use the good email adress.
Dear Myriam, thank you for your comment! Please do not worry – our agents will be happy to help! Please contact us through: https://www.foreo.com/support/contact
Should the charging plug push in all the way?? Mine doesn’t and I have been charging 3 hours. It lights up but won’t turn on
Dear Jody, thank you for your comment! Please do not worry – our agents will be happy to help! Please contact us through: https://www.foreo.com/support/contact
I was gifted a Foreo Luna 3, when I registered, it says “Registered successfully” but it didn’t show up in my Device. Help!
Dear Anna, thank you for your comment! Please do not worry – our agents will be happy to help! Please contact us through: https://www.foreo.com/support/contact
I just got my Luna 3, and I hate it. It will not turn on with or without the app. I’m so sad my Luna 2 after 7 years, but this Luna 3 is awful!
Hi there!
Thanks for sharing! We are so sorry to hear your LUNA™ 3 is not working properly. Kindly note these are rare occurrences. Please contact us through the following link: https://www.foreo.com/support/contact
We’d be happy to help!
Can two persons use the same device? After one of us have dowloaded application and start using Luna 3, may I do the same?
Dear Malena,
Thank you for your question! Kindly note that we do not recommend two persons to use the same device due to hygienic reasons. Although, one account can be connected to two different applications on different mobile devices which allows both persons to use the same LUNA™ 3. If you will have any further questions, please do not hesitate to contact us: https://www.foreo.com/support/contact
We’d be happy to help <3
With Luna 3 Plus can you use any serum with the mircocurrents mode?
Device will not power-up, pulsate, move, twitch, or do anything. Instructions/guide are so far no more than a cul-de-sac. Please help — I will not be using the app.
Hello, I bought Luna FOREO 8 days ago. Luna make constantly sound, a “tik-tik-tik” like clock sound. And it makes when it turned off or on. The sound is always there. What is this ? I think it is a battery problem?
Hi! I’ve bought my first Luna 3 and I’m not sure if it works properly. The vibrations are noticeably stronger on the left than on the right side of the brush. Is it normal? Kind regards.
Hello Magda! Thank you for your comment. Please contact us: https://www.foreo.com/support/contact Our agents will be happy to help!
Hi I am new to Luna 3. Have used for the first time today and have a question please. When using the massage treatments the machine’s intensity alters (almost dies) and then comes back several times during the treatment. It’s as though the battery died and then came back. Is this normal? Is it just part of the treatment? I have been unable to find an answer. Hoping you can help me, Thankyou.
Hi Jacqueline,
Thank you so much for your question and interest in FOREO.
It is a part of the treatment. It is completely normal when using LUNA™ 3 in the massage mode that the intensities change and vary during the treatment. If it was the battery, your LUNA™ 3 would simply turn off and would not be able to work anymore.
You can always check the battery level by opening your device in the App, and looking at the upper right corner where the battery status is.
Hope you have a lovely rest of your day!
FOREO