Check out the answers to the most common LUNA 3 questions.
Our latest LUNA 3 is out, and it raised some new interesting questions from our FOREO friends! Find answers to everything you’ve been wondering about the brand new LUNA 3, like how exactly to combine it with the app for the best massage treatment? Can it be used without the app? And many more great questions.
To get started, take a look at this step-by-step video on how to use the app. You’ll be calling yourself a LUNA 3 expert in no time!
Can I use LUNA 3 without the app?
You can, but in that case, you will be able to use only the cleansing mode of LUNA 3. However, to unlock your device for your first use, you must register through the FOREO app and select your cleansing intensity preferences, and then you can start using LUNA 3 without the app.
When it comes to massage treatments – you cannot avoid the app. You need the app for two reasons – there are four massage treatments so with the app you choose which one you want. Each massage is navigated with the video in the app so you need it to get the best experience of your facial massage treatment.
How to use LUNA 3 without the app?
To turn on the device you need to double click the button on the backside and the device will start pulsating. After 60 seconds (or more if you set a longer duration) the LUNA 3 will automatically turn off.
If you want to stop the pulsations before the end, you can hold the button on the backside for 5 seconds and it will turn off.
How do I turn off LUNA 3?
LUNA 3 automatically turns off after the treatment ends. If you want to stop cleansing or massage mode in the middle of a treatment you can do so by clicking “Done” at the bottom of the screen in the app. The alternative way is to hold down the button at the backside of the device for 5 seconds.
How can I change the intensity of pulsations?
The intensity of pulsations is controlled by the app. You can change it by going to the main menu, (click on the three horizontal stripes) and choosing “My FOREO products”. After you select your device, you can go to settings and change the intensity.
We have one more trick to reveal – While you are testing the intensities, you can keep changing it until you discover the one that you like best. When you find your perfect match, you just click “Done”. The intensity you choose will be saved and used for all future cleansings.
Can I change the duration of the cleansing?
The duration of the cleansing is also controlled by the app. When you open the app and choose your device, you should go on settings and select your desired cleansing duration. Keep in mind that the minimum cleansing duration is 60 seconds.
How to start massage mode?
When you open the app and select your product you will be immediately sent to the cleansing mode screen. To start the massage mode you can click on “Go to massage mode” above the “Start” button at the bottom of the screen.
On the new screen, you will have a slider with all treatments (you see the next one by swiping right and go back by swiping left). After choosing the treatment, simply click “Start treatment” and enjoy your navigated facial massage.
Can I use LUNA 3 with cleansing oils?
You can use any facial cleanser with LUNA 3, but to keep your device working perfectly, avoid clay-based, silicone-based, or grainy cleansers as they may damage the silicone.
How to register my LUNA 3?
The LUNA 3 has a new, more simple and quicker way of registration. The first time you turn on the device you need to connect it with the app. Simply turn on the Bluetooth on your phone and turn on the LUNA 3. Once they sync, the product will automatically register.
I haven’t received a scratch card, who should I contact?
Don’t worry, you don’t need a scratch card anymore. The older generations of LUNA devices had scratch cards with the serial number that were used for the product registration. LUNA 3 doesn’t have it because you automatically register your device the first time you connect LUNA 3 with the app.
Where can I find the serial number of my LUNA 3?
You can find the serial number of your LUNA 3 in the app. Just go to the main menu, click on “My FOREO products” and choose the device whose serial number you want to find. The next screen, titled “About product”, shows your serial number as the first listed number.
If you’re looking for your serial number in order to register your product, don’t worry about it. Your device was automatically be registered the first time you connected to the app.