Show Your LUNA Some TLC! How to Look After Your Cleansing Brush

October 17, 2018 • FOREO Newswire / Products

FOREO LUNA ways to clean products

Put the ‘care’ in skincare.

Whether it’s the OG of glow, LUNA 2, or the new kid on the beauty tech block, LUNA fofo, your LUNA facial brush takes good care of your complexion – it’s time to return the favor! Every member of the LUNA lineup features ultra-hygienic silicone and zero replacement brush heads, making them the low-maintenance superstars of the skincare world. But if you want to keep your FOREO LUNA in tip-top shape, here are a few ways to show it a little TLC:

Use the Right Cleanser

On the quest to find the perfect cleanser for your skin, don’t forget to consider what your LUNA needs! You can use whatever facial cleanser you prefer, but to keep your device in optimal condition, avoid using clay-based, silicone-based or grainy cleansers as they may damage the soft silicone touchpoints.

Keep it Clean

Made entirely of ultra-hygienic silicone, your LUNA doesn’t require much in the way of cleaning. But, it’s a good idea to give it a good wash with soap and warm water from time to time. Doing so in the dishwasher, however, is most definitely a bad idea. Beauty tech doesn’t mix with a heated dry cycle, y’all! For the ultimate no-fuss clean, you can give your LUNA a few spritzes of our silicone cleaning spray to help extend the life of the silicone – your LUNA (and your skin) will thank you.

Keep it Dry

In addition to being bacteria-resistant, silicone is quick-drying. But you can help things along – once it’s clean, simply pat LUNA dry with a lint-free cloth or towel and you’re good to go! A nice, dry face brush will keep any nasty buildup at bay so you can keep on keepin’ on.

Let it SHINE!

The best way to show the love for your LUNA is to keep it in its proper place – on display! Just keep it sittin’ pretty on the counter next to the sink and your LUNA will be sure to brighten up your bathroom – and your day!  But, don’t forget, if you want your LUNA to live long and prosper, please make sure it is staying on a dry surface and in a dry (bathroom) environment to prevent any silicone damage or discoloration.


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Katie Steadman is a native Texan roaming Asia with a penchant for writing and solving sudoku puzzles at breakneck speed.

85 responses to “Show Your LUNA Some TLC! How to Look After Your Cleansing Brush”

  1. Marianne Berkshire says:

    How do I replace the batteries on my Foreo Luna Fofo

    • FOREO says:

      Hi, Marianne!
      Thanks for reaching out!
      You just need to unscrew the two little screws on the bottom of your Fofo and remove the lid to uncover the batteries 🙂

  2. Minh Thu says:

    I am really impress with the FOREO LUNA mini 2. Now, I still remember the first time I touched my skin after just one time using it. And let me tell you:
    MY SKIN FELT LIKE SOMEONE ELSE’S!! I was really soft, hydrates looked healthier! I have use it for a month now and suddenly, yesterday my FOREO LUNA mini 2 stopped working like it normally would:(( the problem is unexpected. But I contacted the customer service and so far, so good the service is good. I have to be honest: At first, when I was about to send an email for them, I thought I am going to be wait for few days or even few week for them to reply. But surprisingly, I received and email from one of their staff right away in the next day! Really impress!!

    • FOREO says:

      Dear Minh, thank you very much for your nice feedback! We are constantly working hard to keep our product and service quality at the highest level 🙂

  3. Joe says:

    I got eyebrow hair stuck in foreo brush, how can i clean it?

    • FOREO says:

      Hello Joe,
      Try rinsing it out under running water. If it doesn’t help, gently use a pointy object or tweezers to remove it. Be very careful not to damage the soft silicone.

  4. Beatriz says:

    Hi. I would like to know if I can massage my face using foreo LUNA and the Mineral 89 from Vichy, please. I want to confirm if hyaluronic acid can harm the Foreo silicone, please. Thank you

  5. Katelyn says:

    I have tried washing my Foreo multiple times with warm water and soap. My foundation is still stuck to the tops of the little messagers. Is there another way of cleaning that is perhaps more intense at removing makeup residue?

    • FOREO says:

      Dear Katelyn, you may want to try the FOREO Silicone Cleaning Spray, its fast-acting formula extends durability of your brush by quickly removing dirt, cleanser and makeup residue. In the future, make sure to remove your makeup before cleansing your face with LUNA for best results 🙂

  6. hanna says:

    hello, there are black dirt on my foreo and it won’t disappear, even when I cleaned it with brush cleanser soap and rinsing it out under running water. how can i remove the dirt? thanks

    • FOREO says:

      Hi, Hanna! The black dirt you are mentioning might be mold. It may appear if your device is not stored properly, due to the wet environment (bathroom). Always make sure to clean and dry your device after use and store it in a dry place. Please contact FOREO Customer Care for more information.

  7. Edell says:

    hanna,
    I would try baby bottle sterilizing tablets or denture cleaner tablets to kill the mold.

  8. Audrielle says:

    How can I remove the mould on my foreo?

  9. aina says:

    hi! ive received my foreo recently and i realised that the bristles on mine were not as soft as the other one i bought for my mom. why is that so? and how can i softens the bristles?

  10. A says:

    My foundation has stained my fofo. I’ve tried many cleansers to get the foundation off and nothing works. Anything you can suggest?

  11. Amelia says:

    My facial cleanser is a clay. I prefer to continue using it as it has worked miracles with my skin! How bad is it to use clays with my Foreo?

    • FOREO says:

      Please note that we recommend not to use any cleansers that are oil-based, clay-based, or have exfoliated. This could possibly cause damage to the silicone of the device.

  12. Upasna says:

    I seem to have got a couple of small tiny specs of black mould on my Foreo Luna mini 2. I tried cleaning it in warm running water with a mild soap and soft toothbrush. But that didn’t help. What’s the best way to remove it

  13. Sandy says:

    Foreo is said to be bacteria resistant and yet overnight my foreo luna got two dark spots in the face washer side, which i later learned to be molds. Two months, using it daily, and yet molds just suddenly appeared. Silicon spray would be another expense to an already expensive device. Its not even covered by the warranty.

  14. Beatriz says:

    Hi, I

    I use the Foreo luna for sensitive skin and I’ve been noticing a kind of stain within the bristles. Can I use a clean toothbrush and facial cleanser to gently brush into the bristles to remove any dead skin or other stuff that might be accumulated?

    Thanks!

    • FOREO says:

      Sorry to hear this Beatriz. Yes, you can try cleaning your device with our Silicone Cleaning Spray in combination with an old toothbrush and apply force while scrubbing in between the bristles.

  15. NW says:

    How often should the silicone spray be used to clean the device?

  16. Hannah says:

    I replaced the batteries of my foreo Luna and it now it only goes for one part of my face then turns off. Why is this?

  17. Olivia says:

    Hi, I have Luna 3, Luna Mini 2 and Play Plus. My facial cleanse if Luxe Organics AHA BHA Miracle Solution. Is it safe to use with the Foreo Devices? This is the only cleanser that calms my combination skin with occasional cystic acne due to pcos. I also alternate it with Origins Cheek and Balance. Can I use both cleansers with my devices? My Play Plus has a weird noise and it’s only one year old and a lot of times it won’t turn off. Looking forward to your response.

    • FOREO says:

      Hi Olivia, I would kindly ask you to check the ingredients of your cleansers and make sure they are not oil-based, clay-based, or have exfoliated. This could possibly cause damage to the silicone of the device. Regarding your Luna Play Plus please change the batteries and if that does not help send an email to customercare@foreo.com for further assistance.

  18. Fay says:

    Hi there,
    Do I have to cover the charging port every time I clean my Foreo Luna 3 under water?
    Thanks.

    • FOREO says:

      Please note that Luna 3 is waterproof including the charging port. However, please note that we do not recommend submerging your device.

  19. Lam says:

    There seems to be some brow/eyelash hairs stuck in the bristles of my Foreo Luna. What is the best way to remove them?

  20. Arianne says:

    When I received my Foreo Luna play plus, it had a strong smell of rubber. What can I do to remove that smell?

  21. Serena says:

    I have the Foreo Luna Mini 2. I follow all the instructions of washing it and drying it after every use, but there’s no way of fully drying the spaces in between each bristle, so there is hard water deposit in between the bristles. I tried using a toothbrush to brush in between them, but it didn’t completely remove the hard water deposit. Maybe because the toothbrush wasn’t stiff enough. Is it safe to use denture tablets (only submerge the bristles part, and not the plug)?

    • FOREO says:

      Don’t worry, Serena. You can just keep your device in the bedroom on the counter and allow it to air dry.

  22. Marissa says:

    I managed to connect my Foreo Luna 3 to my phone via Bluetooth but I can’t get the cleansing mode to work! How can I get it to start working? I’ve tried pressing the button again and nothing happened… Also, the charging port doesn’t have a cover… is this normal?

    • FOREO says:

      Hello Marissa, don’t worry, it’s normal for the charging port to not have a cover. Please note that you are not supposed to connect your Luna 3 with your phone, you need to connect it with our FOREO For You APP while your Bluetooth is on. If you need any help please send an email to customercare@foreo.com.

  23. Nic says:

    Hi,

    Can I clean my Foreo device with bleach if I don’t have the Silicone Cleaning Spray?

    • carly says:

      Hi Nic, We wouldn’t recommend using bleach as this will damage the silicone of your device. Please always follow the recommendations but if you are unsure then get in touch with our Customer Care Team on foreo.com for more information. Hope the helps 🙂

  24. Rana kanbar says:

    Hello can i use my skinseuticals cleansers with my luna 3? The cleansers contains salycilic acid and glycolic acid.

    • carly says:

      Hi Rana, Thank you for your message. We would recommend that you stay clear of the Glycolic acid on your device as this may damage it over time. I hope this helps 🙂

  25. Dami N Co says:

    In this article you will get to know about how to take care of foreo luna. This article is very knowledgeable for everyone. Anyone searching for same topic may find their shelter here. I am sure many people will come to read this in the future. Great blog indeed, will visit again future to read more!!

  26. Timur says:

    Can I use any hygiene spray for home, e.g. Sagrotan, to clean my Foreo Luna 3?

    • carly says:

      Its best to use a mild cleanser that will not deteriorate the silicone and it’s best to stay away from alcohol as this can also irritate the skin.

  27. Viviane says:

    i lost the charger for my Luna 3. where can i buy another one i live in singapore?

    • carly says:

      Hi Viviane, Sorry to hear that but don’t worry you can purchase one from foreo.com or contact customer care who can point you in the right direction.

  28. Firdaus says:

    Hi. Can i leave my luna play plus in toilet that have water heater? Does it cause any damage to my foreo?

    • carly says:

      Hi! The bathroom is not the best place to keep your FOREO device in general, we would kindly recommend keeping your device in a dry environment. 🙂

  29. Barbara Koelker says:

    My Foreo has developed 2 puffed round areas on the moisturizer side.

    • carly says:

      Dear Barbara, we recommend that you contact our Customer Care Team as this can assist you further with this but it appears that the moisturizer or cleanser may have damaged the Silicone of the device.

  30. Lauren Hugo says:

    Do I wash my Foreo with anti-bacterical wash like Dettol with warm water?

    • carly says:

      Hi Lauren this maybe a little harsh on the silicone over time so please follow the TLC tips on looking after your device

  31. Vy says:

    Is it actually good or suitable when I use my facial cleansing gel to clean my Foreo device regularly instead of using silicone cleaning spray?

    • carly says:

      We recommend the silicone cleaning spray to help with keeping your LUNA in tip top shape but if you can not get your hands on it right away then a mild facial wash would be good to use for the time being. Hope this helps 🙂

  32. Superbly written article, if only all bloggers offered the same content as you, the internet would be a far better place..

  33. Alex Lucas says:

    My Foreo Luna MIni 3 has little bits of black dirt in between the bristles and even using a toothbrush or a baby wipe won’t get rid of it? I don’t know what it is or whether I should throw it away if it is mould? I have been enjoying the Luna but the dirt is making me nervous cause it won’t come off.

    • carly says:

      Hi Alex, Thank you for your post. In this case, we would recommend storing your LUNA in a dry, well-ventilated environment and to clean with a mild cleanser and brush after use. Bathrooms are not the best place to store your device due to the humidity and moisture levels and we recommend that you dry your device after each use with a lint-free towel.

  34. Carol says:

    Hi, I would like to know if I can use jojoba oil with the massaging side of my Luna 3

    • carly says:

      Dear Carol, Thank you for your post! We would recommend not to use high oil-based products with your devices as this may damage the silicone. Therefore maybe a natural serum that is Glycerin rich when using the massage mode. Hope this helps 🙂

  35. Miki says:

    Hi, on upper comment, you recommend not to use cleanser that is oil-based, clay-based, or have exfoliated. I have oily skin, so idk how to avoid using oil cleansers. Also what main ingredients in cleanser that I should avoid the most?

    • carly says:

      Hi Miki, Yes we recommend to stay clear of these cleansers that have a high content of theses ingredients so if you use an oil-based cleanser then we recommend that you use this separately before the use of your device. The main ingredient we recommend avoiding is silicone in the cleansers.

  36. Hang Mai says:

    Hi,
    I have been using the Foreo mini 2 for more than a year and I can that my skin condition has been improved a lot. But in recent weeks a started seeing there’s some dark dirt in the lower part of the cleaning side. I’m not sure what could be the reason, cuz I have been using the same cleanser, I let it air dry and didnt use anything harsh to clean the bristles. Could you help me figure out how to fix this? Because I’m afraid these dark dirt could cause acne to my skin.

    • carly says:

      Hi Hang Mai, You can try cleaning your device with our Silicone Cleaning Spray in combination with an old toothbrush and apply force while scrubbing. You can find our Silicone Cleaning Spray under this link => https://www.foreo.com/silicone-cleaning-spray or a mild cleanser.
      It is also recommended to keep your device in a dry well-ventilated environment. I don’t know if it’s your case, but usually, the bathroom is not the best place for keeping your FOREO device. So please clean, dry and store your devices after each use to prevent build-up. 

  37. Linda says:

    I need help with cleaning my Foreo.
    It looks like it developed black mold in it and I’ve tried to scrub it.

    • carly says:

      Hi Linda, You can try cleaning your device with our Silicone Cleaning Spray in combination with an old toothbrush and apply force while scrubbing. You can find our Silicone Cleaning Spray under this link => https://www.foreo.com/silicone-cleaning-spray or a mild cleanser. 
      It is also recommended to keep your device in a dry well-ventilated environment. I don’t know if it’s your case, but usually, the bathroom is not the best place for keeping your FOREO device. So please clean, dry and store your devices after each use to prevent mould build-up. 

  38. Lauren says:

    I’ve got bits of towel stuck between the bristles on my Luna mini 3, how can I remove these without damaging the silicone?

    • carly says:

      Hello Lauren! Please clean your Luna with mild soap and lukewarm water. Rinse it and allow your device to air dry properly 🙂

  39. Chong Yun says:

    Hi, may I know how often should I clean the foreo with soap and water?

    • carly says:

      Hi there! We recommend cleaning your FOREO device thoroughly after each use. Wash the brush surface with water and soap, then rinse with warm water. Make sure to never expose it to extreme heat or boiling water though. Best regards 🙂

  40. Lisa says:

    Are Tachta’s rice wash cleanser & Youth to the People’s superfood antioxidant cleanser safe to use on my face with Foreo devices?

    • carly says:

      Dear Lisa, please note that we do not recommend using Tatcha Rice Wash Cleaner as it contains alcohol. However, at the first glance of the Youth to the People’s cleanser, we would say it is safe to use with your FOREO devices. Do take another look to the ingredients, to be completely sure. To keep your device in optimal condition, avoid clay-based, silicone-based, or grainy cleansers and cleansers that contain alcohol, Glycolic acid and oils, as they may damage the silicone. Hope this helps! Take care 🙂

  41. Jessica Jones says:

    My device has a halo around the section that is used most frequently (it is yellow so easy to see). How do I safely deep clean the device. Soap and water rinse isn’t cutting it.

    • carly says:

      Dear Jessica, sorry to hear that. We can suggest using our Silicone Cleaning Spray, as it keeps your silicone devices clean as well as extends their longevity. For other tips or tricks, please contact our Customer Service agents. They will be able to help! Best regards 🙂

  42. Alaina says:

    My light pink Foreo device have areas/bristles that appear white like they are bleached or losing color. Not really sure is causing this because I’ve had my mini light pink Foreo device longer and it has jo discoloration? Just wondering what might be causing this.

    • carly says:

      Dear Alaina, thank you for deciding to share your problem with us. Kindly note that discoloration might have appeared as a consequence of using a cleanser that contains alcohol. I don’t know if it is your case, but please note that we recommend cleaning the device after every use with some mild water and allowing it to air dry. We also strongly recommend you clean your device with our Silicone Cleaning Spray, which you can find under this link: https://www.foreo.com/silicone-cleaning-spray. Hope this answers your question and helps you prevent further discoloration. Still, if neither of the stated potential reasons is your case, please contact us via customercare@foreo.com for further assistance. Have a nice day! Kind regards 😀

  43. Audra Brown says:

    I have a bunch of tiny hairs stuck in between my Luna 3 and they are very hard to remove, your cleaner doesn’t do anything for removing these embedded hairs, what should I do?? Please advise?

    • carly says:

      Dear Audra, thank you for sharing your experience with us! We are sorry to hear that you are experiencing some difficulties with your product. I will kindly ask you to contact customercare@foreo.com and they will be able to help you.

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