Find out the answers to all the burning questions about UFO 2.
Innovative beauty-tech can seem confusing at the first glance. However, once you start engaging with it, you’ll soon discover it’s actually designed specifically with you in mind.
UFO 2 is filled with superb features like LED light therapy, T-Sonic pulsations, warming, cooling etc. And we want you to explore these features and reap the benefits of technology that’s dedicated to you. That’s why we’re answering all of your commonly asked questions about this miraculous skin-perfecting device.
What is the difference between UFO and UFO 2?
In short, unlike its predecessor UFO 2 comes with ultra-fast heating and full spectrum LED lights that offer a more efficient and effective skincare experience than ever before. If you are interested in more details, we wrote a whole article to help you find out all there is to know about the differences between the two innovative devices.
When do the results appear?
Great news – the results appear in just 90 seconds! Since UFO 2 is the most powerful facial treatment system in the world, it prides itself on delivering superior results in seconds. Our goal was to turn your 20-minute skincare routine to an otherworldly 90-second treatment. Your skin will feel refreshed and look glowy after a single use. To achieve a lasting impact and improve your skin’s health in the long run, use the device regularly.
How much does it cost?
UFO 2 is priced at $279 while UFO mini 2 comes at $179.
What is the difference between UFO 2 and UFO mini 2?
Both devices offer a supercharged 2-minute facial treatment that will revolutionize your skincare game. Yet the key difference between them is the cryotherapy which UFO mini 2 doesn’t have. This cooling treatment provides a firmer-looking complexion by shrinking the appearance of pores. Some UFO-activated masks require the cooling feature which means UFO mini 2 isn’t compatible with the entire FOREO smart mask range.
Which masks use cryotherapy?
There are two mask collections available. The first collection is inspired by Korean skincare and there are two masks in the collection that use cryotherapy – Matte Maniac and Shimmer Freak. The second collection is called “Farm to Face” and it also features two face masks that use the cooling feature – Bulgarian Rose and Green Tea.
Can I use the Farm to Face masks with the UFO 2?
Our second face mask collection is called Farm to Face and is inspired by natural skincare from around the world. Both of our face mask collections are fully compatible with UFO 2. Nonetheless, UFO mini 2 isn’t compatible with the masks that use cryotherapy.
Can you use normal sheet masks and then run the UFO 2 with cryotherapy, thermotherapy and LED lights over it?
Our UFO-activated masks have been developed by experts specifically for the UFO smart masking devices. This means that by using them, you are taking full advantage of all the benefits of the miraculous device and hence, getting superior results. That being said, I admit I use my UFO 2 with other face masks as well.
How can I change the LED light therapy when using the UFO 2?
You can personalize your facial treatments by creating your own routines via the FOREO For You app. On the app, you are able to choose your preferred LED light and T-Sonic pulsation level, and select whether you wish your personalized routine to include Thermo-Therapy or Cryo-Therapy.
How do you apply other skincare? After or before?
The most important thing to remember when layering your skincare is to cleanse first and moisturize last to seal everything in. If you use a toner, use it after cleansing and then treat your face to a facial session. If you use serums or eye creams, use them after your facials. And above all, after your morning routine, please remember to put on sunscreen!
Are there any active ingredients that don’t get along with UFO 2?
No. If you’re experimenting with your skincare routine and experiencing breakouts, it’s possible that your skin isn’t getting along with some of the active ingredients. Seek out the advice of your dermatologist to find out more.
What benefits does the device provide?
UFO 2 is based on hyper-infusion technology. That means it uses heating therapy to open up pores and infuse skincare ingredients into the deepest layers of the skin. Cooling therapy shrinks the appearance of pores and provides a firmer-looking complexion. T-Sonic pulsations deliver a soothing facial massage and boost radiance. Full-spectrum LED light therapy helps your skin reap the benefits of 8 different light wavelengths. The FOREO For You App helps you use and control the device & create personalized supercharged facial routines.
How does the LED therapy work in such a short amount of time?
Different LED colors mean different wavelengths. How deep the lights penetrate your skin depends on those wavelengths. Each LED light has been scientifically proven to prettify us in different ways. Find out more about the benefits of each light here.
Is there any proven scientific research behind UFO 2?
There’s a clinical study conducted by SGS Laboratories that focused on the overall efficiency and skin improvement of UFO Activated Masks with UFO devices versus the UFO Activated Masks alone. The study was conducted over a 28-day period and it involved 24 female subjects aged 18 to 35. In conclusion, the study found that the device indeed improved skin’s overall appearance. It was more effective than the sheet masks alone and it delivered immediate and long-lasting moisture. Additionally, the device proved to be a great anti-aging tool by significantly reducing the appearance of wrinkles in just 7 days.
Can I use it for cooling myself on a hot summer night with cryotherapy?
The better question would be – why not? Open up your FOREO For You App and go all out!
Is it good for acne?
Thanks to the LED light therapy, the device can help fight acne and breakouts and calm stressed-out skin. The Blue LED light destroys P. acnes bacteria, stabilizes overactive oil production and mitigates inflamed acne. The Cyan LED light is anti-inflammatory, it calms stressed-out skin and promotes healing while the purple LED light helps eliminate toxins and accelerates healing.
How often should I use the UFO?
You can use it as often as you like. Some people do facials every single day in their morning and evening routines, while others opt for the nourishing treatment a few times a week. It’s best to start slow (once or twice a week) and work your way up so you don’t shock or overwhelm your skin. This goes for other skincare products as well, especially if you’re a skincare novice that’s still trying to establish a good routine. Then you really have to keep one thing in mind – slow and steady wins the race!
Will you have new colors at some point?
It’s hard to know what the future will bring, but for now you have Pearl Pink, Fuchsia and Mint to choose from!
Hopefully, we answered most of your burning questions about this new high-tech device. In case you have any more inquiries, feel free to contact our customer care. They’ll be more than happy to help and answer any questions!
I’ve been using my Foreo UFO for nearly a half year, and everything was working well. But I don’t know what’s going wrong with it today, the temperature of the devices didn’t change although their lights still changed. I want to ask whether I can fix it myself or bring to somewhere that could help. One more thing, I’m from Vietnam and the device was bought in the US.
Dear Demi, Sorry to hear you are having issues with your UFO. I would recommend that you contact our Customer Care Team who will go through step by step with you. I hope this helps
I have a question about UFO 2. The device can stimulate collagen with T sonic pulse?
Dear Daniele, Thank you for your post. The good thing is it helps to stimulate blood flow which in turn will help bring nutrients and may even improve collagen. We have masks like Youth Junkie which are collagen-rich too which is a win-win.
Thank you very much for this article!
It help me to realize how can I make a better use of my UFO2 in my rutine.
Can the UFO be used for the LED light therapy only without a mask?
Hi Jess, If you want to use the UFO in the manual mode we recommend that you do not have the heat setting on as this can cause some discomfort otherwise it is recommended to use a mask with the device.
Can my mom use this ufo 2 ..she is 50 yrs ..and can I share my ufo with my mom?
Dear Shaistha of course and she may benefit from the wide range of masks to suit her skin but we recommend not sharing the device as for personal hygiene.
Just got my UFO2 and did my first mask treatment – OBSESSED! My question is: if I just want to do an LED light treatment, do I have to apply a mask on the device or can I just press the device to the areas I want to treat? Thanks 🙂
Can I ask if the UFO2 can be used 3-5mins straight?
Dear Isa, Thank you for your post. The UFO Pre settings are set for the mask treatment for 90 seconds and the device will turn off automatically one finished. You can use the UFO 2 in Manual mode for personal preferences.
Can I use the UFO2 right after microneedling?
Hi Trang, We would not recommend this as the skin is slightly broken which can be irritated by the treatment. It’s best to wait for the skin to heal before use.
Hello, I am going to buy an UFO 2 but I didn’t understand that what are we doing with the ragged face of the UFO? You know backside? Also how can we use Ufo without a mask? I actually want my serums to infuse my skin better.
Hi Sena thank you for your post! The UFO 2 is designed for use with the UFO masks only, therefore, we would not recommend using the device on bare skin. However, the top part of the UFO is for design, grip and most importantly is used to conduct the heat away from the bottom of the device when in cooling mode. I hope this helps but please feel free to check out the user manual on the following link https://www.foreo.com/support/manuals
Can we apply aloe vera then use foreo ufo on our face
Hi Zahra!
Our UFO treatments are specifically designed to bring out the very best skincare benefits of each of our masks. However, you can customise your treatments via the settings in the FOREO For You App. We advise you to always be careful when experimenting, especially with something as delicate and individual as your skin. Be especially careful while using Thermo-therapy. Using it directly on the skin might cause unwanted stress to your skin. Additionally, some skincare products might contain heat-reactive ingredients so make sure you double-check the ingredient list in your products before indulging in Thermo-therapy. And always remember to treat your skin with love and attention, not aggression. We hope this helps! However, the good news is that all Masks are available for both UFO and UFO 2. You can access the additional Light therapy via manual settings on both the UFO and UFO 2. We would recommend that you sign up for our newsletter which will give you the latest launches and news. If you have additional questions then please feel free to contact our customer care team who will be able to assist you further.
Bonjour ! Mon application ne marche pas, est il possible d’utiliser le mode cryothérapie sur mon appareil UFO sans l’application ….?
Merci
Sabrina
Salut Sabrina! Merci pour votre message et afin de vous aider plus en détail, je vous recommande de contacter notre service client sur FOREO.COM qui pourra vous aider davantage dans votre demande. J’espère que cela aide.
Why there is no paper instruction for ufo 2? I am dissapointed. I bought also ES pada and there is completed instruction, also in my language. The instruction which i found in the web is not enough for me. I have also bought ufo 2 for my mother and she doesn’t speak English and she is also dissapointed. Should i learn how to use the device on YouTube- bloggers knowledge? . The Foreo company film how to use ufo 2 takes no more than 2 minutes.
Hi Joanna, Thank you for your post and we are sorry that you feel this way! We have taken this as feedback and hope to have more user manuals in different languages. However, if you do need any help we do have polish speaking staff who will be able to assist you and your mother. I hope this helps 🙂
Hello, I’m just wondering which mask will suit my skin because I used the ‘make my day’ mask and it irritated my skin I ended up with red patches because I have sensitive, combination skin.
Hi Layla!, Sorry to hear that are a little sensitive on the ingredients! I would recommend that you email customer care who can give you the full low down on the mask ingredients in order to help you select what masks are best suited to you. Also this would be handy to take to your Dermatologist who can assist you further regarding this! Hope this helps 🙂
I just received it and love it. I was wondering since i love the cooling sensation, could i use it without a mask during hot flushes to benefit from that coolness it provides?
Hello, thank you for reading our post :-). We recommend using our UFO 2 with our masks!
Can you use ufo when you have botox or fillers?
Hi Yolanda, we always recommend our customers to see the physician regarding the use of our devices with Botox and fillers. Please feel free to go on foreo.com and download the user manuals for your perusal under the support section on the bottom page. 🙂
Ufo it is safe for pregnant to use it
Hi Rahaf,
First of all congratulations!
Regarding your question, sure the UFO and the Luna 3 should be absolutely fine during pregnancy. Of course, you may understand that during this time that there will be hormonal changes which may change the skins behaviour so I will include a handy link that lists all our ingredients to our masks for your records in case you need to refer back to anything.
https://incidecoder.com/search?query=foreo
Hello,
I would like to know if the Foreo UFO2 is safe to use during pregnancy! What about the masks? 🙂
Thank you!
Hello Christina! Please be aware that you should consult your physician before using this device.
My ufo doesn’t seem to heat up. Just bought it less than a month ago.
Hi there, we are sorry to hear this. Please contact our Foreo Customer Care so our agents can assist you with this matter as soon as possible.
Hi there. I love your device, and have been using it daily with the day and night masks. However I have developed blemishes around my chin. I never get spots, not even during times when I don’t wash my make up off. What could be going wrong?
Hi Lydia, Usually the sign of congested skin around the mouth and chin could indicate hormonal changes therefore in this cause we would recommend seeing your local GP or Dermatologist who would be able to assist you further and recommend the best course of action. We hope this helps and if you need any further information then please feel free to get in touch with our Customer Care on FOREO.COM
Hello, since the newest update i have done yesterday at december 25th my Ufo doesn’t work anymore. How is this possible? I can also not customize my own colors anymore and making my Ufo kinda worthless
Hi Celeen, Thank you for your post! We sorry to hear of this and would recommend contacting our Customer Care Team on FOREO.COM to assist you further so you can get back to using your UFO device fully as intended.
Hello, I would like to know If I want to use the led for light therapy how long should I leave the light on a part of my face? Thank you.
Dear Katelin, Our treatment times for the UFO are aimed at around 120 seconds to prove effectiveness therefore when performing your own personalised treatment we would recommend doing this in the same time setting. Hope this helps and you enjoy using your UFO!
Can i use foreo ufo2 with out the app? I don’t want to bring my phone to bathroom
Hi Som, Good news is yes! We understand that not everyone wants to use their device via the App and we have instructions on how to perform your favourite treatments in the Manual mode. Please feel free to download the user manual on foreo.com or alternatively contact Customer Care who can assist you further to get the very best out of your UFO 2!
Hi. Can I use UFO2 without the app? Coz app is continuously crashing.
Hi Samiz, Sorry to hear that you are having some issues with the App and in this case, we would recommend that you contact our Customer Care Team who can assist you further to get the best use out of your UFO 2 and to help you use the device better offline as well as online 🙂
Hi
I have UFO 2 and it worked for 2 days, but for some reason now I can’t activate any masks? When I want to start the treatment the app closes and I don’t get the option to scan my mask? Actually it never gave me an option to scan the mask. I followed the set up and register. It only works when I choose a manual set up?
Can you please advise,?
Also I have registered the Luna 3 plus but this shouldn’t make any impact?
Thanks
Mariola
Hi Mariola, We would recommend contacting our Customer Care Team on chat or via FOREO.COM who would be happy to assist you further 🙂
How to properly clean ufo 2? under water? will not flood it with water? And should the charging input cover?
Dear Nikoletta, That is absolutely fine to wash the UFO under running water as it is waterproof. We just recommend its fully dry before charging 🙂
I just bought my first Foreo. I purchased the UFO2.
Is it normal for it to make like a shaver type of grinding noise when the pulsation dare on? It’s not loud but when I move it around my face it goes from a vibrational noise to a sort of grinding noise. Not constantly but on and off throughout the treatment when I’m moving the device around my face. Thanks
Hi Kinza, Thank you for your post! We would recommend that you contact our Customer Care Team who can then assist you further with this. It may be the case that the attachment ring is vibrating against the metal panel but they can check for sure with a video. 🙂
Hi, Im from Thailand and now I also having the same problem with Demi (the 1st comment) I dont know why too, trying so hard in many times, temperature was not change both heat and cool, really sad right now ;((((
Dear Sararat, we recommend that you contact our FOREO Customer Care Team on FOREO.COM who would look into this for you are assist you further so you can use your device fully. We hope this helps 🙂
Hello,
I have UFO 2. Which mask is best for dark spots/freckles?
Dear Parminder, We would recommend for dull skin that need a pick me up Glow Addict Mask. This has brightening properties that help skin glow. This along with the use of a good SPF will help prevent skin damage from the elements to help dark spots and freckles darken less. 🙂
I just bought UFO2 and my question is can I use another cotton pad with the rest of serum remain in the pack ? For example, i use tonight and keep the rest serum in the zip lock and use tomorrow night with the new cotton pad ?
Dear Patz, Thank you for your post and good question! With the extra Serum that is in the pack, you can use this for the neck and decolletage area as this area is often left out when skincare is concerned. After treatment with the UFO you can apply the extra serum with your hands and with upwards sweeping movements apply the serum. The extra serum applied to a cotton pad may be fully absorbed by the cotton so you may find it tricky to then apply it to your skin at a later stage. Hope this helps 🙂
1. Can I use foreo 2 ufo without a mask, only with heat and LED lights + vibration? (On bare skin)
2. Can I use it after my daycream? (Applying the daycream on face and then using foreo)
Hi Cecilia, The masks have a pre-set routine that was developed specifically for them to give you the best treatment and pull out mask benefits. But of course, if you want a custom routine, you can safely use LED lights alone on the device without the masks too. You can adjust manually a routine you wish to use on the device in the app settings. Choose a different LED Light heating or cooling or none, and pulsations.
Regarding your comment UFO and LUNA 3 are safe for during pregnancy, is LUNA2 mini okay as well?
Dear Han, The LUNA 2 would also be safe to use during pregnancy. We recommend our customers who are expecting to understand that hormonal changes that occur during this time may change the skins behaviour so follow suit with your skin by lowering or increasing the intensity levels of the treatment to reflect this. Hope this helps and congrats!
Are there any problems using if I take thyroxin?
Dear Jenny, Thank you for your post. In this case, we would recommend contacting your local GP to confirm the suitability of this device alongside your medication. As this is a thyroid medication its best to check to see if the device can be used near the neck area or to avoid. Therefore please feel free to download the user manual on FOREO.COM or contact our Customer Care who can provide you with this to assist you further and to show to your doctor. Hope this helps 🙂
I just bought a UFO 2 yesterday and felt so disapointed. My device connected to the app, the light changed but the heat and cool session does not work. I have many times to remove the device from the app, delete the app then re-download and connect again but it still does not work.
Dear Lily, Sorry to hear that you are having some issues with your UFO 2. In this case, we would recommend that you contact FOREO Customer Care on FOREO.COM who can assist you further to get the best out of your UFO 2.
When you buy the UFO mini, does it come with a mask included?
Dear Belinda, Yes usually our devices will come with one sample mask 🙂
Hi, is UFO 2 not available anymore? I can’t seem to find UFO 2 from Foreo online store.
Dear Ying Ying, In this case, we would recommend you contact FOREO Customer Care on FOREO.COM who can assist you further with the availability of the UFO 2 in your area. 🙂
Hi,
I have been eying the UFO 2 and contemplating its purchase. Would love to have my questions answered for better understanding before taking the leap.
1. What is the manual mode on the device? Is there a start/stop button on the device like other Foreo devices?
2. How long can UFO2 be used in manual mode?
3. Can the treatment time and T-sonic intensity level be increased/decreased as in case of Foreo cleansing devices? Is that to be done always via the app or are there settings on the device as well?
4. Can it be used only for LED therapy for acne/redness?
Hi there! Let me help you decide 🙂
1. The UFO 2 can be used with the Foreo For You app or in the offline mode (without the app). Your UFO 2 has an Universal Power Button that turns it on and off, puts it in Bluetooth pairing mode and selects treatment routines.
2. Since the treatments are programmed, they last the certain amount of time both in app and in the offline/manual mode. The duration of treatments cannot be changed. However, you can always repeat the treatment if you want.
3. The same applies to T-Sonic pulsation intensity. It cannot be changed per particular treatment. If you want to make your own, personalized routine, you can do so in the app under Smart Control. You can adjust the T-sonic pulsation intensity, duration and temperature and choose the LED light.
4. Yes, the blue LED light should help you with acne/breakouts.
If you want to learn more about the UFO 2 device, you can always check our manual at https://www.foreo.com/support/manuals or contact our lovely Customer Service. Hope this helped! Kind regards 🙂
I have some blemishes caused by rosacea. Can UFO 2 help to reduce it or should I use the FOREO Espada instead?
Hi Antonia, In this case, I would recommend that you contact your physician to see if the devices would be suitable for your skin’s condition. Please feel free to get in touch with Customer Care if you want more information on our ESPADA and UFO as they can also give you the manuals also which have the devices Specs which would be helpful for you and your Physician.
Hi, do i need to cover my eyes during Red/ Green light therapy sessions? Thanks
Hi Nhu, Thank you for your post! When performing the UFO treatments we would recommend not going over the actual eye itself but just past the orbital bone and not to look at the LED lighting directly when performing the treatment. There is no need to cover the eyes if doing this but just refrain from looking at the LED and not going too close to the eye. Hope this helps 🙂
Hi! How is it possible to share my ufo with my partner?
Hi Andrea, thanks for contacting us! Please note that we do not recommend sharing your FOREO devices for personal hygiene reasons. The best thing to do is to get your partner their own UFO mini so that you can both enjoy the UFO pampering sessions 🙂
Hi! I want to know the highest temperarure of UFO in heat function. I feel that my UFO is not as hot as before.
Hi dear! Please note that the temperature of your UFO™ can go from 5 to 45 Degrees Celsius, 45 being the highest possible temperature. If you believe your UFO™ doesn’t work like before, contact our lovely Customer Service and they will help you further 🙂 Kind regards!
Can I use the UFO with face oils?
Hi there! Pease do not use your UFO™ device with face oils. We recommend to avoid using any products that contain Glycolic acid, oils, alcohol, silicone, clay, or any grains in it with your FOREO devices. Take care 🙂
some internet pages recommend to use coconut oil. Is this false as well?
Hi!
How can I use UFO mini without masks, just lighting?
Hi Marijana! You have to open the ‘Smart Control’ section in the app, where you can choose the light and adjust the temperature to your liking. For any further questions, do not hesitate to contact our Customer Service and our agents will assist you 🙂 Hope this helps! Best regards <3
Hi, I just opened my UFO mini. I love the idea of using LED light therapy for my skin but are they safe for they eyes? Should I keep my eyes closed when using the UFO? Thank you!
Hi there! Please exercise particular care when using UFO™ Mini around the under-eye regions and do not bring the device into contact with the eyelids or eyes themselves. You can close your eyes if that makes the experience more comfortable 🙂 Best regards!
Hi – I am struggling to get my foreo to work. I do not know if it is a fault or just me being slow but I have tried and tried! I’d like to speak to someone from the company on the phone. Please could someone contact me directly and set up a phonecall to take me through how to set it up and get it working?
Dear Elizabeth, please contact our Customer Service. You can see our phone number under contact info, and our working hours as well. You can also always use a contact form via the following link: https://www.foreo.com/support/contact and elaborate a bit on your problem. Our agents will be happy to help! Best regards!
Hi,
Is the UFO2 safe for use during pregnancy and breastfeeding? Thanks in advance.
Hi,
I just got UFO 2 mini. The treatment is stop but the light is not turn it off after finishing treatment. Please could you help me advise how we resolve it. Thanks
Hi there! Please contact our lovely Customer Service and provide a video of the issue. They will be happy to provide further information and assistance. Best regards 🙂
Why I cannot use the cool function in smart control as the temperature remains the same for 2-3 mins waiting in ~ 33 oC ? Sometimes it works, sometimes it doesn’t?
Dear Linh, please contact our wonderful Customer Service and our agents will be happy to help! Kind regards 🙂
Hello,
I just purchased the UFO 2 & am extremely excited.
I get laser hair removal done on my face. Is this device safe to use for me? Or is there a chance it may re-stimulate hair growth?
Dear Arya, if you have a skin condition or any medical concerns, please consult a dermatologist before use. We would suggest to advice with your cosmetician or aesthetician or who did the laser hair removal. You can use the device, but maybe they would ask you to wait a certain amount of time after doing the hair removal treatment (let’s say, for a week) before using the UFO™ device on your face. Hope this helps! Best regards 🙂
Can be used in eye areas?
Dear Susan, yes, UFO™ 2 devices are safe to be used under the eyes. We recommend gently gliding the device around the eye area, being careful to apply minimal pressure. Exercise particular care when using UFO™ 2 around the under-eye regions and do not bring the device into contact with the eyelids or eyes themselves. Hope this helps 🙂 Best regards!
Hi, what are the specific wavelengths for each LED color? Research has shown certain wavelengths of LED light are ineffective and certain wavelengths are better absorbed. Thank you!
Dear Carla, thank you for your interest! Please contact our lovely Customer Service agents, they will be able to provide all the information you need. Kindest regards!
Hi there,
This is a crazy question. Since the foreo ufo help your skin absorbe the serums better can you potentially use it for your scalp?
Thanks
Dear Mary, please not that we do not recommend using UFO™ in any way other than as described in the manual. You can check out our online manual here: https://www.foreo.com/support/manuals and find out more about our devices and how to use them! Best regards 🙂
My device is a ufo 2 and works well with all masks apart from shimmer freak, the programme doesn’t seem to work. i have used about 4 other masks and all works as it should, but with shimmer freak, nothing happens. wondered if there was an issue with it?
Dear Genna, I am so sorry to hear that! I am not familiar with the Shimmer Freak masks having any issues, but please contact our Customer Service, they will be able to assist you futher! Kindest regards 🙂
Can the UFO be used over raised moles? Thanks
Dear Doris, please note that I personally believe it shouldn’t be a problem, but as each skin has its own special characteristics we strongly recommend you to consult your dermatologist, especially because the device features thermotherapy and LED therapy and we don’t know what type of mole you have. Hope this helps! Best regards!
Could you use this on an area of your body, such as your stomach, and could this improve the appearance of stretch marks?
Dear Kate, thank you for sharing your interest with us for our UFO™ device. Please note that we don’t recommend using your device directly on your skin without the sheet mask as described on our online manual. However, you can get full benefits from UFO™’s LED lights. Just be careful not to press the device on your skin while using the LED therapy only.
Hope this helps, best regards 🙂
When i use UFO2 with “Make My Day Mask” for my morning routine, after finish I pat the remaining essence into my skin. When it dry up, do I leave it on and continue with my skincare (serum, moisturizer, sunscreen) also my makeups? Or it is recommended to wash them off ? I feel my face a bit sticky.
If there is any remaining essence left on your face after the treatment ends, you can gently remove excess with a cotton pad to avoid stickiness and then follow with a moisturizer of your choice.
Hope this helps, we wish you a good day! 🙂
Hi there ,I’m just bought UFO2 for 4 days ago ,I followed the instructions charge full the device for a first time , after tat I used it 3 times the battery almost gone , I charged it for an hour will full battery and continue to use to see how the issue but still the same for my UFO2 ,it’s seem battery run off so fast! Please give an advise for ! I don’t want to feel disappointed ,tks
Dear Kelly, we are sorry to hear that you are facing this inconvenience with your UFO™ 2. Don’t worry, please contact the customer care service department via customercare@foreo.com and let the friendly, yet professional agents provide a solution or troubleshooting for your device. Rest assured that they will be more than willing to help. We wish you a nice day. Best regards 🙂
Hi i just bought my foreo ufo 2, here’s some of my questions:
1.Can i use my cotton pad and wet it with toner then put it on the ufo?
2.Can i use my ufo more than 3 session?
3.What is the preset temperature for thermo therapy and cryotherapy?
4.How to take care of the ufo from getting broken?
Hope you will answer my questions 🙂
Hello Firdaus, thank you for setting these interesting questions related to your UFO™ 2. Kindly note that you cannot use your UFO™ 2 with a cotton pad as there is a risk of inflammation. Please use it with our UFO™ 2 activated and sheet masks only. Of course, the UFO™ 2 could be used with other producers’ masks too, but we do not guarantee you it would have the same results and effect with them as our UFO™ 2 masks were developed especially for it to deliver the most value. We recommend you use your UFO™ 2 times a day, as a part of your morning and night skincare routine. Rest assured that you can use your UFO™ 2 again by pressing the universal power button within 30 seconds after the end of the routine to start the same treatment over again. Speaking of the preset temperature, it is being set automatically according to the treatment you selected. The temperature range goes from 5 to 45 degrees, again, depending on the treatment. To make sure your UFO™ 2 lasts long take care of it by not leaving it in the direct sunlight, and never expose it to extreme heat or boiling water. Also, make sure you don’t drop it! 😉 We hope this helps! Kind regards, Kim. 🙂
What is the difference between UFO 2 Treatment vs UFO 2 Sheet Mask? I see these two in the app and am not sure which should I use. For example, the Green Tea mask appears in both options.
Dear Liz, thank you for asking this question. Kindly note that there are two different masks that we offer, one of them is the activated mask that you put on your UFO, attach the ring to it, and put it to use. The other one is the sheet mask that you lean on your face and fully cover it, and just then use your UFO (without the need of attaching the ring as the mask is not applied to the UFO 2 like the activated mask). The first mask is smaller in size and for that one, you ought to use UFO 2 Treatment. The sheet mask should, logically, be used with the UFO 2 Sheet Mask. There is no significant difference between these two as both ensure remarkable effects. Kind regards 🙂
I can’t manually change the LED colour on my device. I can change the temperature but the colour is stuck on red. I’ve tried uninstalling and reinstalling app, going round the purple light settings using the universal power button etc. When I try to use the “colour wheel” in smart settings that gives different colours on the small dots, but again on the device itself nothing changes and it is stuck on red. Also in the smart section the small circle I am meant to use to move round the outside of the wheel to change the lights doesn’t move round the main circle (in the middle of the colour wheel).
This function is important to me as customising was a big draw in buying the device!
Apologies for posting this as a “reply” but can’t see button to ask a question.
Dear Natalie, we are sorry for the situation your UFO™ 2 has lead you to. Kindly note that your problem requires the attention of our customer care service. Please reach out to our professional agents via customercare@foreo.com and elaborate on your situation in detail as you did it here. We assure you your problem will get immediate recognition and be resolved quickly. We wish you a nice rest of the week. Kind regards 🙂
Can I use Foreo ufo 2for warm compress with wer towel ?
Dear Tia, thank you for your question! Kindly note that you cannot use UFO™ 2 with a towel. There is a high risk of inflammation, which is why we strongly suggest you use UFO™ 2 with UFO™ activated and sheet masks only. Kindly note that these masks were specifically invented and created for UFO™ 2. That is why we strongly suggest you use them for achieving optimal results. However, remember that you can always use the other producer’s masks, but we don’t recommend them as they do not promise the same effect as UFO™ masks. All in all, nothing but the masks can be used with a UFO™ 2. Hope this answers your question! Have a nice rest of the week. Best regards 🙂
Hi. Can foreo bear used during pregnancy on lower settings? Thanks
Dear Elena, thank you for this question! Kindly note that the safety of the FOREO BEAR™ device for use during pregnancy has not been established. If you are pregnant, we encourage you to consult with your physician before using this device. Have a nice day! Kindest regards 😀
Hello, I’ve been using ufo 2 for a month, the device worked well but today the smart control does not work. I set the temperature for hot is 42 and cool is 5. When I use cool mode it still shows 42 and I can not change the degree, when I turn to hot mode it also shows 42 but the real temperature is much lower because it is not hot. Is there any isues with this? Thanks
Dear Linh,
we are very sorry to hear that you have issues with your UFO product. We kindly ask you to contact our agents via customercar@foreo.com to have our team of experts help you solve your problem in the best way.
Take care 🙂
Hi there,
Is UFO safe to use for first trimester of pregnancy?
Hi there,
yes you can use UFO during the pregnancy. However, our advice is to consult your doctor as well. Congratulations on your baby and take care <3
Why my new foreo ufo mini stop vibraiting( t sonic pulsation) after 2 uses? I try every thing – uninstall and install app, on off bloototh, charge it all, it won’t work with any mask- there is light ther is warm but no pulsations- im disapointed i use it 2 times- stock mask but no use for it
Hi Aida,
I am so sorry to hear this. Please do contact us at customercare@foreo.com so we can address this issue and fix this for you!
Thanks <3
Hi, is it possible to customize the routine with t sonic therapy only? I’d like to know if I can use it without LED therapy.
Hi, I have the first generation of the UFO. How hot does the first one get? I’m aware that the 2nd heats up 5x faster, but does it actually get hotter than the first one? Do they both heat up to the same temperature, despite the speed differences?
Hi! The main difference between the UFO™ 2 and the UFO™ is in the number of lights. The UFO™ only has three LED lights: red, blue, and green. UFO™ 2, however, comes with a wider spectrum of LED lights. UFO™ 2 also features advanced temperature control up to 45 °C (so higher than the UFO™), allowing you to adjust the temperature of your Thermo- and Cryo-Therapy treatments to your personal preference.
Do any of the masks contain sunscreen?
Can you use UFO 2 without a sheet mask or on bare face? e.g. placing moisturiser/serum on bare face then using UFO 2 heating to help absorb the product
I am having braces, and I just got UFO. I wonder if I can use UFO while having braces.
Thanks