WARRANTY & RETURNS

WARRANTY & RETURNS

Returns
All purchasers of FOREO products have 14 days to return said unopened products from the day which said product is delivered for a full refund.
FOREO, however, does not accept returns for products whose boxes have been opened.
10 Year Quality Guarantee
You may claim 50% off your next online order from our web shop under our 10-Year Quality Guarantee (limited for one-time use only but can be applied up to 5 items in a single order) if:

• A defect occurs with your FOREO device after the initial 24-month period but within the period of the 10-Year Quality Guarantee.

Or

• A defect occurs with your FOREO device during the initial 24-month period, but the device was not purchased from foreo.com and you are unable to provide the original purchase receipt for any reason.

Before returning the defective product, please first obtain pre-authorization by logging in to your FOREO account and making a claim, selecting the option for the 10-Year Quality Guarantee. Please note that unless the defective product is from the FOREO’s LUNA LUXE range, your 50% discount is NOT valid for FOREO’s LUNA LUXE products.
2 Years Limited Warranty
FOREO warrants this device for a period of TWO (2) YEARS after the original date of purchase against defects due to faulty workmanship or materials arising from Normal Use of the device. The warranty* covers working parts that affect the function of the device. *Warranty does not apply to play range and LUNA fofo! It does NOT cover cosmetic deterioration caused by fair wear and tear, or damage caused by accident, misuse or neglect. Any attempt to open or take apart the device (or its accessories) will void the warranty.

If you discover a defect and notify FOREO during the warranty period, FOREO will, at its discretion, replace the device free of charge. Claims under warranty must be supported by reasonable evidence that the date of the claim is within the warranty period. To validate your warranty, please keep your original purchase receipt and serial number on the bottom of your product together with these warranty conditions for the duration of the warranty period. Replacement products claimed under warranty are not entitled to renewed 2-year warranty coverage.

This Limited Warranty is exclusive of all other warranties, whether oral or written, express or implied. There are no implied warranties created by the manufacture, sale or use of the product.

To claim your warranty, you must log in to your account at www.foreo.com then select the option to make a warranty claim. You will be sent a Return Merchandise Authorization (RMA) number and full instructions from Customer Care on how to return your FOREO product to your nearest FOREO office. Shipping costs are nonrefundable. This undertaking is in addition to your statutory rights as a consumer and does not affect those rights in any way.

Supplementary conditions for sales outside of Asia

From 1st January 2017, you will be asked to pay additional fee in case you want to claim your 2 – years free warranty in China for products that are bought outside of Asia. The additional fee is 25% RMB price of the product on FOREO.com due to after-sales service.

* Delivery date starting 1st January 2017.
* Additional fee will be based on full price even in case of purchase discount on FOREO.com.
* Asia, as a region, refers to FOREO Asia countries and FOREO Asia distribution channels(China, Hong Kong, Taiwan, Korea, Japan, Singapore, Malaysia, Indonesia, India and Thailand).
Register Warranty
To activate your 2-Year Limited Warranty and 10-Year Quality Guarantee, register the number provided on the FOREO Authenticity Card under the REGISTER PRODUCT section in your FOREO account.