WARRANTY & RETURNS
WARRANTY & RETURNS
All customers can return unopened FOREO products for 14 days (starting from the day the said product is delivered) for a full refund.
FOREO, however, does not accept returns for products whose boxes have been opened.
FOREO warrants this device for a period of TWO (2) YEARS (except in countries where national law requires a longer minimum warranty) after the original date of purchase against defects due to faulty workmanship or materials arising from Normal Use of the device. The warranty* covers working parts that affect the function of the device. *Warranty does not apply to play range and LUNA fofo! It does NOT cover cosmetic deterioration caused by fair wear and tear, or damage caused by accident, misuse or neglect. Any attempt to open or take apart the device (or its accessories) will void the warranty.
If you discover a defect and notify FOREO during the warranty period, FOREO will, at its discretion, replace the device free of charge. Claims under warranty must be supported by reasonable evidence that the date of the claim is within the warranty period. To validate your warranty, please keep your original purchase receipt and serial number on the bottom of your product together with these warranty conditions for the duration of the warranty period. Replacement products claimed under warranty are not entitled to renewed 2-year warranty coverage. In the situation that your product was part of a limited edition that has been discontinued, you may be issued with a replacement product of the same model, but a different color / design.
This Limited Warranty is exclusive of all other warranties, whether oral or written, express or implied. There are no implied warranties created by the manufacture, sale or use of the product.
To claim your warranty, you must log in to your account at www.foreo.com then select the option to make a warranty claim. You will be sent a Return Merchandise Authorization (RMA) number and full instructions from Customer Care on how to return your FOREO product. Shipping costs are nonrefundable. This undertaking is in addition to your statutory rights as a consumer and does not affect those rights in any way.
Supplementary conditions for sales outside of mainland China, Hong Kong SAR, Taiwan or Macau SAR
* From September 15 th 2019, all products bought outside mainland China, Hong Kong SAR, Taiwan or Macau SAR, that are submitted for a 2-year warranty claim within these regions, will be subject to a service fee of 25% of the original product price.
* Purchase date starting September 15 th 2019.
* Additional fee will be based on full price even in case of purchase discount on FOREO.com.
* From September 15 th 2019, all products bought on FOREO.com in any currency (excluding RMB, HKD, TWD and MOP), that are submitted for a 2-year warranty claim within mainland China, Hong Kong SAR, Taiwan or Macau SAR, will be subject to a service fee of 25% of the original product price.